Global Strategy & Operations

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by serial entrepreneurs, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market. Following a remarkable 7x ARR growth in 2023, Vertice has raised a total of $51 million to date. The Series B funding round, announced in January 2024, aims to fuel global expansion and drive product innovation. 

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

Your Role 

You will be joining the Customer Strategy & Operations team, a small but high-impact function that supports our global Customer Experience (CX) organization to scale efficiently. This team primarily partners with the Account Management and Procurement teams, but you will work across the business with other functions such as, Sales, Data & Innovation and Product. You will design processes, drive operational excellence, and deliver initiatives that enhance customer experience.

This is a highly visible, hands-on role where you’ll work closely with our Global CX Leadership team. You’ll have the opportunity to shape how Vertice delivers value to our customers during a critical phase of our scale-up journey.

Responsibilities:

• Partner with our Account Management & Procurement teams to suggest proactive process improvements that directly enhance customer outcomes.
• Collaborate with our Data & Innovation team to ensure CX processes are measurable, well-documented, and supported with the right tools and insights.
• Act as the bridge within the CX function and the wider business (e.g. Sales and Product) ensuring frontline perspectives shape decision making.
• Support and deliver strategic projects ranging from training programs to change management initiatives that improve customer outcomes at scale.

Requirements:

• Experience in strategy, operations, or consulting, ideally within a high-growth or start-up environment. We are keen to see evidence of you rolling up your sleeves to deliver impact.
• Strong problem-solving and analytical skills: you can dissect complex challenges, uncover root causes quickly, and propose pragmatic solutions.
• Commercial acumen: you can demonstrate your ability to balance customer feedback with business growth objectives.
• Data-driven mindset: you are comfortable working with metrics and translating insights into action.
• A proven ability to influence and collaborate across multiple teams, manage competing priorities, and hold stakeholders accountable.
• Excellent communication skills and the ability to distill complexity into clear, actionable recommendations.
• A detail-oriented, high-quality approach combined with the agility and bias-to-action required to thrive in a dynamic, fast-paced environment.

Why join Vertice?

• Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise. 
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. 
• Share in our success with equity options.

 

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see
if you could be a good fit anywhere else in our business!