Desktop Support Engineer
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role
As a Desktop Support Engineer, you will play a key role in keeping daily operations running smoothly by providing reliable, hands-on technical support to employees and leadership. You’ll troubleshoot issues, maintain workplace technology, and ensure meeting spaces and systems are ready when needed. This role is ideal for someone who enjoys solving problems, working closely with people, and keeping a fast-paced office environment operating efficiently.
What You’ll Do
- Provide technical support to onsite and remote employees, resolving hardware, software, and connectivity issue
- Provide coverage during business and extended hours to ensure continuous support availability
- Support meetings, conferences, and special events by preparing and troubleshooting workplace technology
- Configure and maintain audio/visual equipment for conference rooms, presentations, and video calls
- Perform proactive maintenance, daily checks, and system monitoring to ensure workplace technology reliability
- Maintain and repair employee and executive hardware including computers, mobile devices, printers, and peripherals
- Collaborate with HR and IT teams to support onboarding, asset preparation, and workplace readiness
Technologies You’ll Work With
- Windows, macOS, iOS, and Android environments
- Active Directory and enterprise networking technologies
- ITSM / ticketing platforms
- Audio/visual conferencing and presentation systems
- Office hardware, cabling, and endpoint management tools
What You’ll Bring
- 5+ years of experience in desktop support, IT support, or a related field, or equivalent practical experience
- Experience supporting mixed environments including Windows, macOS, mobile devices, and workplace hardware
- Knowledge of Active Directory, networking fundamentals, and enterprise IT infrastructure
- Experience working with ITSM ticketing systems and maintaining accurate documentation
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to work independently while maintaining accountability and professionalism
- Excellent communication skills and a strong customer-service mindset, including experience supporting executives
Bonus Skills
- Experience supporting executive environments or high-visibility users
- Familiarity with ITIL processes or service management frameworks
- Experience with workplace A/V systems in corporate environments
- Experience supporting onboarding processes or asset lifecycle management
- Prior experience in fast-paced corporate or global environments
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
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