Customer Success Representative, Velocity (Hungarian Market)
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role
The Customer Success Representative, Velocity, will focus on supporting customers within the Hungarian market. This position is responsible for ensuring customer retention, satisfaction, and growth in a dynamic, fast-paced environment. The ideal candidate will be fluent in Hungarian and English, with a deep understanding of the local market and customer needs.
What You’ll Do
- Manage a portfolio of Hungarian customers, ensuring successful onboarding, product adoption, and renewal.
- Serve as the main point of contact for customer inquiries, support requests, and escalations in Hungarian and English.
- Proactively engage with customers to identify upsell and cross-sell opportunities.
- Collaborate with Sales, Renewals, and Support teams to ensure customer retention and resolve issues quickly.
- Track and report on customer health, usage trends, and satisfaction for the Hungarian market.
- Collect customer feedback to support product and service improvement.
- Maintain accurate customer records and activity in the CRM system.
What You’ll Bring
- Bachelor’s degree or equivalent experience.
- 1-2 years of experience in customer success, account management, or sales (preferably in a SaaS or technology environment).
- Fluent in Hungarian and English (verbal and written).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, high-velocity environment.
- Customer-centric mindset with a passion for delivering exceptional service.
- Excellent problem-solving and organizational skills.
Bonus Skills
- Experience working with CRM tools (e.g., Salesforce).
- Familiarity with SaaS, cloud, or IT solutions.
- Understanding of the Hungarian business culture and market trends.
What You’ll Get
- 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
- Private health, dental, and vision insurance for employees and dependents
- Mental health support with up to 12 free therapy sessions
- Private hospital coverage for planned and emergency care
- Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- Life, critical illness, and disability insurance
- One paid volunteer day annually through Veeam Cares
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
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