Customer Success Representative, Named with German

About the Role

The Customer Success Representative (Named Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. 

What You’ll Do

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals.
• Manage annual pipeline, by reaching out to customers 9 months or more before support expiration to perform customer's technical environment health check, and proactively provide support to customers to ensure full product and feature adoption.
• Forecast and analyze data, provide insights and suggests strategies.
• Proactively engage with customers with the goal to educate customers of new product features, additional products, tie it to the business outcomes, close renewals and grow account by selling and closing Upgrades and New Licenses.
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’s.
• Clearly communicate and sell complicated offers, internally and externally.
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses.
• Record all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com).

What You’ll Bring:

• Minimum of 2 years relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management.
• Knowledge of German and English language (min.C1 level)
• Proven track record of overachievement of quota and KPIs.
• Experienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load.
• Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team.
• Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level.
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas.
• Ability to work in a semi-autonomous and fast-paced environment.
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls.
• Experience compiling, querying, analyzing and reporting data.

What You’ll Get:

• 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Up to 12 free therapy sessions annually, plus legal and financial advice
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.

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