Job Application for Desktop Support Engineer II at Veeam Software

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.

This will be an hybrid role, based in Singapore

Your tasks will include:

Solve and handle incoming tickets in the Service desk
Monitoring of SLA compliance within the department
Resolve problems or escalate as necessary in a timely manner
Provide IT support related to hardware and software including remote assistance
Perform user account administration in various systems
Review and update Service Desk knowledge base regarding processes and procedures
Asset management and tracking for hardware
Work with third-party suppliers as needed
Be able to install standard IT equipment in a datacenter rack, with assistance if needed

What we expect from you:

At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment
Good English language skills, both written and verbal
Ability to facilitate and support multiple tasks and real time support issues
Being proactive in delivering high-quality customer service, work under pressure and independently if required
Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
Experience using a ticketing system such as ServiceNow or similar, to manage workload
In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
In depth knowledge of MS Office products
Ability to work independently

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Desktop Support Engineer II

Your tasks will include:

What we expect from you:

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