Job Application for Technical Support Engineer, Kasten at Veeam Software

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world-class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but are also committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

We are now looking for a Technical Support Engineer

Your tasks will include:

Effectively work across organizations, including engineering, sales, and product management teams
Contribute to technical documentation such as Knowledge Base, Best Practices, Blogs, White Papers, etc., based on product features, customer issue root cause analysis, and internal findings
Enhance customer experience by identifying, recreating, and tracking customer issues for faster and accurate resolution
Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
Participate in weekend and holiday coverage rotation
Ability to manage time efficiently, balancing tasks and priorities

What we expect from you:

3+ years of related technical and customer facing experience
Excellent communication skills in both oral and written form
Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
Experience in Linux administration
Experience with Docker and Kubernetes management
Foundation knowledge of bash or similar Linux scripting languages
Experience with software development life cycles and upgrade patterns
BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
Passion for perfection and helping our customers to be successful

Will be an advantage:

Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
Kubernetes certifications (CKA or CKAD)
Previous startup experience

What we offer:

Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
Life insurance and disability coverage
Two weeks paid time off along with company paid holidays
Veeam Care Days – additional 24 hours for your volunteering activities
Cafeteria subsidy
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: This is an on-site role, (4 days a week in the office), located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Technical Support Engineer, Kasten

Your tasks will include:

What we expect from you:

Will be an advantage:

What we offer:

Please note: This is an on-site role, (4 days a week in the office), located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.

Apply for this job