Veeam Backup for Databases Engineer
Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it.
Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 74% of the Global 2000, that trust Veeam to keep their businesses running. Radical resilience starts with Veeam.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Veeam Backup for Databases Engineer.
Your tasks will include:
- Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
- Fortifying client relationships focused on 100% customer satisfaction
- Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
- Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers
- Preforming troubleshooting and analysis, including log file investigation
What we expect from you:
- Fluent English (reading/writing/speaking)
- Linux administration skills
- Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations)
- Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
- Familiarity with Oracle RAC (Real Application Cluster) concepts
- Familiarity with SAP HANA database concepts will be considered significant advantage
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
We offer:
- Family Medical Insurance
- Annual flexible spending allowance for health and well-being
- Life insurance
- Personal accident insurance
- Employee Assistance Program
- A comprehensive leave package, including parental leave
- Meal Benefit Pass
- Transportation Allowance
- Monthly Daycare Allowance
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.
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