Customer Success Account Manager

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Proactively engage the install base with the intention of helping customer use the product
• Make recommendations (with the help of your internal technical resource) of advanced features and console settings based on end user objectives and priorities. 
• Help set expectations and navigate tech support
• Schedule configuration reviews to ensure they are configured optimally
• Understand who the stake holders at the customer and at partner, develop foundational relationships, find out what matters to them, and work backwards with the goal to make customer successful 
• Effectively communicate the value of Veeam to CxO level 
• Gather information on the business and IT objectives for customer organizations, identifies customer needs, and creates a Account Management Success Plans (AMSP's) to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders
• Presents the strategic business and technical need for change plans 
• Creates opportunities for support contract renewals, partners with sellers lead to upsell
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene 
• Prioritize workload in order to meet all KPIs, goals and objectives. 
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Other duties, as assigned

Skills:

• Minimum of 2 years relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
• Ability to connect business to technology
• Speaks to necessary technology, solutions, and services for specific customer scenarios
• Proven track record of overachievement of quota and KPIs
• Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
• Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
• Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com

#LI-LW1