Virtualization Backup Engineer – Trainee (German speaker)

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Virtualization Backup Engineer – Trainee (German speaker).

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

• Supporting a comprehensive software solution to protect virtualized infrastructures; 

• Providing technical support for our international customers and remote access to customer information systems for incident management; 

• Communicating with customer technology specialists in English by phone and e-mail. 

What we expect from you:

• Fluent German; 
• English (proficiency level - B1 or higher); 
• Familiarity with at least one of the following:
• Windows OS at advanced user level
• UNIX \ Linux
• A practical understanding of TCP/IP
• Strong communication skills. 

Your traineeship will include:

• A course of lectures (Windows server, networking, backup, virtualization, Veeam products); 
• Supervision by a mentor, who will be responsible for your study of relevant materials, and the development of your written and verbal communication skills with users of Veeam products; 
• Access to in-house lab resources based on VMware vSphere and Microsoft Hyper-V from your first day of training. 

We Offer:

• Premium healthcare program for you, your spouse, and your children
• Annual vacation and sick days
• Meal vouchers
• Subscription for public transportation
• Mobile phone plan
• MultiSport card
• Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job.

#LI-DR1