Experience Design Lead (Valtech SEA)

Experience Design Lead (Valtech SEA)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are looking for an APAC CX Practice Lead to shape, grow and elevate our Customer Experience practice across the region. This is a senior leadership role for someone who can connect strategy, design, data, technology and business impact while inspiring teams and clients to create experiences that matter.

We Are Proud Of

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The Role 

As APAC CX Practice Lead, you will be responsible for setting the vision, standards and growth agenda for Valtech’s CX practice across the region.

You will lead the practice across three key areas: practice leadership, business growth and delivery excellence. This includes shaping our go-to-market approach, supporting pitches and RFPs, guiding senior client conversations, mentoring design and CX talent, and ensuring that the work we deliver is strategic, high-quality, commercially sound and deeply customer-centred.

You will work closely with regional leadership, country teams, strategy, data, design, technology and delivery teams to bring Valtech’s experience innovation proposition to life for our clients.

This is a role for someone who can zoom out to shape the practice, and zoom in when needed to guide the work.

You Will Thrive In This Role If You Are

• A strategic, hands-on leader who can move from vision to execution
• Passionate about helping clients become more customer-centric organisations
• Comfortable leading senior client conversations and challenging conventional thinking
• A strong storyteller who can make complex ideas clear, compelling and actionable
• Experienced in shaping CX, UX, service design and digital transformation work
• Commercially minded, with a good understanding of agency/consulting delivery models
• Energised by working across cultures, markets and disciplines in APAC
• Excited by the intersection of technology, creativity, data and AI

What you'll do

Practice Leadership

• Set the vision, standards and ways of working for the CX practice across APAC.
• Define and evolve Valtech’s CX methodologies, toolkits, playbooks and delivery standards.
• Drive CX excellence across strategy, research, service design, UX, UI, content, data and technology.
• Build a strong culture of craft, curiosity, collaboration and accountability within the practice.
• Mentor, coach and develop CX and design talent across different levels and markets.
• Partner with global and regional practice leaders to share knowledge, align standards and bring the best of Valtech to APAC.

Business Growth

• Shape the go-to-market plan for CX services across APAC, with a focus on real client needs and market demand.
• Support business development, pitches, proposals and RFP responses with strong CX strategy and storytelling.
• Identify opportunities to expand CX services within existing accounts and new client relationships.
• Partner with client partners, strategy, data and technology teams to create compelling experience-led propositions.
• Represent Valtech’s CX point of view in client meetings, workshops, thought leadership and industry conversations.

Delivery Excellence

• Lead CX and experience design streams from pitch through to discovery, strategy, design and delivery.
• Guide project teams to create best-in-class customer experiences across web, mobile, commerce, service and connected ecosystems.
• Ensure the work is grounded in customer insight, business goals, data, technology feasibility and measurable outcomes.
• Lead and facilitate senior stakeholder workshops, including CX visioning, journey transformation, service blueprinting and opportunity framing.
• Ensure projects are scoped and delivered with the right balance of quality, speed, commercial health and client impact.
• Partner with delivery teams to manage expectations, reduce ambiguity and protect the quality of the work.
• Bring a modern approach to CX by integrating AI, data, personalisation, inclusive design and accessibility into our work.
• Adopt and evolve use of AI assistance in CX and UX design
• Help clients define, execute and socialise their customer experience vision across their organisations.

Collaboration

• Work closely with Valtech teams across APAC and globally to deliver regional and international engagements.
• Collaborate with CX, UX, UI, strategy, data, commerce, technology and delivery teams throughout client engagements.
• Build strong relationships with senior stakeholders, partners and clients.
• Create alignment across teams by clearly framing problems, opportunities, decisions and trade-offs.
• Travel within the region when required for client engagements, workshops or team collaboration.

Must-have Qualifications

• 12+ years of experience across CX, UX, service design, digital strategy or experience consulting.
• Proven experience leading a CX, UX or experience design practice, team or major workstream.
• Strong track record in shaping and delivering customer-centric transformation for enterprise clients.
• Experience leading client engagements from pitch and proposal through to delivery.
• Strong understanding of human-centred design, service design, journey strategy, UX, research and digital product delivery.
• Commercial awareness, including scoping, team planning, utilisation, delivery quality and margin considerations.
• Confident client-facing presentation skills, including the ability to influence senior stakeholders.
• Ability to turn complex business and customer challenges into clear experience strategies and actionable roadmaps.
• Experience mentoring and developing designers, strategists and CX practitioners.
• Strong understanding of modern digital experience trends, including AI, data-led personalisation, accessibility and design systems.
• Excellent communication, facilitation and storytelling skills.
• Experience working in a consulting, agency or digital transformation environment.

Nice-to-have Qualifications

• Experience working across APAC markets, especially Southeast Asia, China, Hong Kong or Japan.
• Experience in sectors such as travel and hospitality, retail, commerce, financial services, healthcare, telco or public sector.
• Familiarity with enterprise platforms such as Adobe, Salesforce, SAP Commerce, Sitecore or similar.
• Experience with data, analytics, customer measurement frameworks, experimentation or CX maturity models.
• Experience building thought leadership, practice propositions or new service offerings.
• Multilingual or cross-cultural facilitation experience.

What you can expect from us

At Valtech you’ll become part of our exceptional team of more than 8,000 talented innovators, design thinkers, marketers, creatives, and engineers. We interact across countries, disciplines, trades, roles and teams. We are consultants before anything else and take ownership of our own work, clients, and careers.

We provide everyone with a large degree of freedom - in return, we expect an equally high degree of accountability and dedication. We transform by doing and are insanely passionate about improving the end user experience. We are a people company.

We share our knowledge and learnings; we dare to speak up and take risks. And we care deeply about one another, our clients, and the world around us. We have from our very beginning always worked hard on providing everyone within our organization the opportunity to grow and transform their job opportunities and career paths across the world.

From graduates to seasoned professionals who are experts in their field. Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen. We don’t just talk about how to get things done; we really do transform by doing.

The Benefits

This is a full-time position. Beyond a competitive compensation package, we offer:

• Flexibility, with hybrid work options
• Learning and development, with access to cutting-edge tools and industry experts
• Medical and dental insurance benefits
• Mobile allowance

Benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.