Client Partner

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role   

Valtech seeks a Client Partner to join our team for our Emerging Client vertical. In this role, you will play a key role in the leadership team, providing an informed perspective on the best approach to win and grow services to your assigned client accounts. Your main focus will be on driving growth, aiming for a year-on-year increase, and establishing C-Level, trusted-advisor relationships with clients while developing a strong partnership ecosystem.  

Our Emerging vertical encompasses a diverse portfolio of high-growth and fast-evolving industries. This segment represents clients that are redefining their markets and scaling rapidly, offering dynamic challenges and opportunities to build tailored, forward-thinking solutions. Working within this vertical means staying ahead of industry trends and adapting strategies to support innovation-driven businesses. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

Growth:  

• Your responsibilities will include being accountable for growth targets and client health, tracking net revenue and account margin goals set for the fiscal year, and communicating remediation plans to address any shortfalls.   
• To achieve the growth targets, you will set and execute the strategy, contributing directly by winning your own deals and indirectly by leading, directing, and partnered contributors from delivery, technology and project management.   
• Additionally, you will advance wider strategic growth goals by leveraging partnerships and working with proposition leaders to cross-sell the full breadth of our advisory, digital marketing, and tech consulting services. You'll also run account growth plays to uncover new value in the partnership between Valtech and clients, orchestrating Valtech experts and capabilities to meet client needs promptly.  
• It’s your job to ensure that each initiative is supported at the right time by the right people and teams with the right level of skills and negotiation strategies to ensure client satisfaction and adequate client profitability for our business.  
• Another important aspect of your role will be successfully converting generated and qualified opportunities through high-quality pitching and proposals. You will inspire and direct teams to deliver winning proposals and stay on top of proposals to secure them into signed agreements/SOW’s.  

Client Satisfaction & Delivery:  

• You will serve as an escalation point to resolve client and/or delivery issues, ensuring successful delivery, client health, and employee satisfaction.  
• Initiates Executive Project Reviews and discusses strategic ways to expand our client’s business and evolve their eCommerce ecosystem, uncover actionable insights and high-level opportunities to meet the customers' objectives while also keeping an eye out for client satisfaction concerns.  
• As the Client Partner you will facilitate "top-to-top" strategic client meetings and strategy briefings and actively participate in industry networking and partner-sponsored events. You will take responsibility for client-level P&L, acting as the arbiter of strategic investments for our clients while balancing margin, forecasting, and reporting sales.   
• Your focus will be on setting client growth and profitability strategies that align directly with Valtech’s regional and global goals, updating account plans and goals accordingly. Maintaining a healthy gross margin will be crucial while hitting growth targets.  
• Working alongside legal and delivery teams, you will sell and negotiate long-term agreements that deliver value and reflect Valtech’s modern, agile ways of working. Building strong relationships and fair stances with procurement departments and other client budget owners will be essential, as you track invoice aging and ensure all resource requests, rates, and invoices are correct.  
• Integrate the entire portfolio of services, providing a coordinated communication, management and delivery approach for clients.  

Leadership:   

As a servant leader, you will advocate on behalf of the delivery and client teams to executive leadership regarding team morale, career opportunities, and meaningful succession planning. You will guide team members to align their activities with their personal career goals and help them move to the next relevant band or level.  

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 7+ years demonstrated success in a sales and/or account management roles in Consulting Services, IT or eCommerce Technology Sales, eCommerce or Digital Consulting.   
• 7+ years experience managing a portfolio of clients  
• 5+ years experience working in digital consulting across multiple verticals, including negotiation, persuasion, and closing business   
• Key technology components essential to a modern-day company  
• Foundational IMDA client industry IQ and very strong EQ  

Nice to have qualifications  

• An informed perspective on the best approach to win business and the influence and coaching skills to help others meet those standards  
• The ability to lead and motivate cross-functional teams   
• Demonstrated success in crafting effective strategies and business cases with clients and customers for technology and design investments is preferred.   
• A deep understanding of Digital Experience, MarCom, Commerce, Digital Intelligence / Cloud, Data / AI and a point of view on eco system platform and cloud partners. 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a full-time position based in Canada.

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.