Head of Operations

Trumia is a new-generation E-Money and Payment Services financial services provider, licensed and regulated in the EU. The Institution has set out to provide its clients with customer-centric and innovative financial services. It offers both consumer wallets and corporate accounts, driven by state-of-the-art technology to make its financial services seamless and beneficial to its users.

Trumia is a next-generation E-Money and Payment Services provider, licensed and regulated in the EU. The institution delivers customer-centric and innovative digital financial solutions, offering consumer wallets and corporate accounts supported by cutting-edge technology designed to make financial services seamless, efficient, and accessible.

We are currently seeking a Head of Operations to join our fast-growing leadership team. The HOO will be responsible for overseeing Trumia’s day-to-day operations, ensuring the efficient execution of business strategies, and driving performance across all departments. The ideal candidate will be a strategic thinker with proven experience in scaling operations within the financial services or fintech sector.

Key Responsibilities:

● Design and implement business strategies, plans, and procedures that align with Trumia’s vision and objectives.
● Set comprehensive goals for performance, growth, and operational excellence.
● Establish policies that promote company culture, compliance, and long-term sustainability.
● Oversee daily operations and performance of all departments, including IT, Product, Marketing, Sales, Finance, and Compliance.
● Lead, mentor, and develop department heads and their teams to achieve organizational goals.
● Evaluate business performance by analyzing data, KPIs, and operational metrics, providing strategic insights to the CEO and Board.
● Prepare and submit operational reports to the CEO on key matters of importance.
● Collaborate with the CEO and leadership team on business expansion activities such as investments, acquisitions, and strategic partnerships.
● Manage and strengthen relationships with key partners, vendors, and stakeholders.
● Ensure adherence to legal, regulatory, and risk management requirements within the financial services framework.

Requirements:

● Minimum of 7–10 years of experience in operations management, including at least 3–5 years in a senior role within fintech, banking, or financial services.
● Proven track record in operational excellence, process optimization, and cross-functional coordination.
● Solid understanding of financial operations, regulatory requirements, compliance procedures, and risk controls.
● Demonstrated ability to lead and motivate teams, ensuring high performance and
operational efficiency.
● Strong analytical and problem-solving skills with attention to accuracy and detail.
● Bachelor’s degree in Business Administration, Finance, Operations Management ,or a related field; a master’s degree is considered an asset.
● Ability to adapt and perform effectively in a fast-paced, evolving, and highly regulated
financial environment.

What we offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, fast-growing international company.
• A collaborative work environment that values innovation, professionalism, and personal growth.
• Time for proper rest 

Join us at Trumia, where you can leave your mark on the future of financial services.

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