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Patient Experience Coordinator (Customer Service Representative)

Remote, United States

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. 

With millions of prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.

We’re looking for an experienced Patient Experience Coordinator to support our Central Operations department.
 
You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries.  Growth opportunities are available within the Patient Experience Coordinator role based on performance and business need. 
 
Why You'll Love Working at Truepill...
  • We put patients first - We put patients first because their well-being is our priority.
  • We are curious - We never settle for how it's done today. We invent how it will be done tomorrow. Because we don't just ask "why?", we ask "why not?".
  • We impact with urgency - We're the spark that ignites positive change in healthcare. We create impact because we don't anticipate; we innovate.
  • We lead with integrity - Leading with integrity is the foundation of trust. We always do what's best for our people, our customers, and above all, our patients.
  • We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

  • With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them.
  • You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution.
  • You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location.
  • You’re able to maintain a positive, empathetic and professional attitude toward customers at all times.
  • You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department. 
  • You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed.
  • You’re goal driven and enjoy the challenge of exceeding performance expectations for various internal and external partners.

We're excited about you because...

  • You have a High School Diploma or GED Equivalent.
  • You possess phone etiquette skills in order to provide excellent customer service.
  • You have 1+ year of Customer Service experience (Healthcare experience preferred).
  • You’re able to communicate effectively with coworkers, patients, and customers.
  • You’re detail oriented: accuracy is essential to our operations.
  • You’re collaborative and enjoy working with your team to develop professional relationships.
  • You enjoy learning and innovating new ideas and challenging the status quo; acting with a sense of urgency.
  • You are self driven and have experience working with complex systems in a remote work environment.
  • You’re able to work a flexible schedule that may include holidays/weekends.
  • You’re adaptable to change in a high paced environment.
  • You have experience in pharmacy related customer service (preferred).

The pay range for this position is $19.00-$22.00/hour.

Truepill is unable to hire individuals residing in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, and Wyoming.

 

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Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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