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Supervisor, Patient Operations

Remote, United States

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. 

With millions of prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.

The Supervisor, Patient Operations reports to the Manager, Patient Operations on our Central Operations team. You’ll work alongside collaborative partners and dedicated achievers in the field to support our healthcare first organization.

As a Supervisor, Patient Operations at Truepill, you will lead a team of Patient Experience Representatives, ensuring exceptional customer service and operational efficiency within the Central Operations team. You'll be instrumental in driving process improvements, fostering collaboration, and maintaining high performance standards to deliver best-in-class service to patients and clients.
 
 
Why You'll Love Working at Truepill...
  • We put patients first - We put patients first because their well-being is our priority.
  • We are curious - We never settle for how it's done today. We invent how it will be done tomorrow. Because we don't just ask "why?", we ask "why not?".
  • We impact with urgency - We're the spark that ignites positive change in healthcare. We create impact because we don't anticipate; we innovate.
  • We lead with integrity - Leading with integrity is the foundation of trust. We always do what's best for our people, our customers, and above all, our patients.
  • We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

  • You will lead and supervise a team of Patient Experience Representatives, overseeing day-to-day operations and performance metrics.
  • You will establish and implement reporting requirements, collaborating cross-functionally to deliver actionable insights and drive process enhancements.
  • You will work closely with leaders and team members to develop training and quality assurance plans, ensuring timely medication delivery and exceptional customer service.
  • You will forecast staffing needs based on program performance and operational requirements.
  • You will manage performance expectations and provide coaching to front-end patient support staff.
  • You will identify and implement creative solutions to enhance the customer experience and reduce friction points.
  • You will develop expertise in software solutions such as Five9, Salesforce, and Pioneer to optimize team performance.
  • You are willing to lean in and help your team when needed…”That’s not my job” does not exist in your vocabulary.

We're excited about you because...

  • You have a minimum of 2 years of experience leading healthcare operations teams.
  • You are proficient in pharmacy terminology and ability to apply it effectively in daily operations.
  • You have strong problem-solving skills with the ability to identify and implement solutions.
  • You possess excellent customer service skills, especially in high-volume and stressful situations.
  • You have demonstrated the ability to work independently as well as collaboratively within a team.
  • You are proficient in following instructions and standard operating procedures.
  • You display willingness and ability to work at a computer screen for extended periods if needed.
  • You have a high School Diploma or GED equivalent.
  • You have experience with pharmacy benefit-related customer support and Telehealth (Preferred).

The salary range for this position is $62,000-$65,000.

 

 

Diversity, Equity, Inclusion & Belonging
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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