Business Analyst

Environment: Hybrid (3 days in Tonbridge office per week)

 

About us 

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot   ¦   Glassdoor

 

About the Role

We’re looking for a proactive and detail-driven Business Analyst to join our growing team. In this role, you’ll act as the vital link between business stakeholders and technical teams—ensuring ideas, requirements, and challenges are translated into effective, high-quality solutions.

You’ll play a key role in driving continuous improvement across the business, helping to enhance customer experience, optimise operations, and deliver strong financial performance.

 

What You’ll Do

• Partner with stakeholders across the business to gather, analyse, and document requirements
• Ensure requirements are clear, validated, traceable, and aligned to business goals
• Review and analyse current processes, identifying opportunities for improvement and efficiency gains
• Translate business needs into user stories, functional specifications, and acceptance criteria
• Collaborate closely with Product Owners, Developers, and Testers throughout the delivery lifecycle
• Maintain a strong feedback loop with the Lead Business Analyst and Product Owner
• Challenge and refine requirements to ensure the best possible outcomes
• Support the delivery of solutions that enhance customer journeys and business performance
• Act as a key point of contact between the Product Delivery Team and wider business stakeholders

 

What We’re Looking For

• At least 2 years’ experience in a Business Analyst role (ideally within IT or digital products)
• Experience working on customer-facing platforms (insurance or financial services experience is advantageous)
• Solid understanding of the end-to-end product delivery lifecycle
• Exposure to data analysis or reporting tools
• Strong organisational and time management skills
• Excellent communication and stakeholder management abilities
• Relevant IT/Business Analysis qualifications

 

In return, we can offer you:

Basic Salary £37,000 - £47,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

 

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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