Motor Claims Handler

About us 

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot   ¦   Glassdoor

About the role:

To recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.

Key Responsibilities:

• Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.
• Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible
• Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.
• Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate
• Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.
• Recommend discontinuation of recovery where there is little prospect if success
• Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
• Pass all audits at 95% or above
• Provide excellent customer service
• Manage own workload including hitting KPIs with PH and non PH communication
• Plan and execute strategic initiatives to agreed timelines.
• Ensure a relevant level of technical understanding with continuous development and learning.
• To undertake any individual or team task or activity reasonably requested and in line with the company values

Key Requirements:

• At least 2 years’ experience in a Customer Service role
• At least 2 years’ experience in a motor claims role
• Previous experience of working in insurance claims recovery

In return, we can offer you:

Basic Salary £25,000-26,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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