Project Manager

Project Manager

The Role:

Our business is growing. We are seeking a highly organised and proactive Project Manager/PMO to lead and coordinate delivery for major implementations with high-profile customers, delivering financial services SaaS implementations and outsourced service engagements for these customers.

The successful candidate will ensure seamless execution, governance alignment, and stakeholder engagement. They will work closely with technical teams, TRG Screen consultants, and customer teams to deliver these strategic projects successfully.

The primary objective of the Tier 1 Project Manager role is to coordinate the successful delivery of our customer facing projects for our highest profile projects, targeting our Tier 1 customer base.   These projects will typically comprise elements of software delivery, data migration, complex integrations with mission critical systems, and standing up Managed Services to deliver business activities on behalf of these prestigious customers.   We are looking for someone with a strong sense of ownership and initiative, who can create control and visibility for their customer-facing projects in alignment with programme management and governance best practices.  The successful candidate will have the opportunity to make their mark by maturing PMO practices at TRG through the creation of reusable materials based on best-practice for both internal and customer governance.

Responsibilities

• Planning and tracking: support in the development and tracking of the end-to-end programme plan, and manage the plan on an ongoing basis.
• Programme Coordination: support the Programme Lead and Technical Lead in coordinating technical teams, TRG Screen consultants, and the customer team. Manage the end-to-end delivery through the day to day coordination of all programme workstreams.  This role will ensure the right level of focus from these workstreams, proactively communicating progress, issues and risks back to the Programme Lead and Technical Lead for mitigation where needed.  Responsible for ensuring for delivery to agreed cost and time parameters, with the support and assistance of the accountable Programme Lead.
• Reporting & Communication: Develop and own the creation status packs for internal TRG progress monitoring, and for the Customer to ensure visibility and transparency.  Deliver comprehensive status reporting packs that enable leadership to make informed decisions.
  Ensure proper project documentation, reporting, and compliance including e.g. risk/RAID logs, change control, meeting minutes, leverage technology where possible to streamline practices.
• Governance: will work to gain an understanding of the customer’s internal governance processes including freeze periods and stage gates leading to go-live.  Ensures planning and alignment to meet these processes at the various delivery points in the project. Navigates internal governance frameworks to ensure timely approvals and compliance.
• Operational Support: manage PMO administration activities such as ticket raising for environment refreshes and other operational needs. Coordinate with TRG Managed Services to integrate outsourced services into client environments, including SLAs, KPIs, and SOPs.
• Testing & Quality Assurance: coordinate PMO activities related to testing, including meeting coordination, updates, and test tracking in conjunction with the QA team and QA lead best practice guidance.

Qualifications

• 5-7 years of proven experience as a Project Manager or Senior Project Manager, ideally within Financial Services software implementation, SaaS, or outsourced services.
• Strong understanding of software implementation lifecycles, data migration, and integration.
• Experience navigating complex governance structures and managing cross-functional teams.
• Excellent communication and stakeholder management skills.
• Familiarity with project management tools such as Jira, Asana, or MS Project Experience managing customer-facing projects with a strong focus on client success and adoption.
• Strong, up to date understanding of program and project management methodologies and best practices
• Bachelor’s degree in a technical field; Project Management certifications (PMP, PgMP, or Agile) are a plus.