Desktop Engineer

TRG Screen is looking for a highly motivated and enthusiastic Desktop Support Engineer to join our IT team in Bangalore. This is an excellent opportunity for a junior professional to gain hands-on experience in a dynamic IT environment. 
 
You will be responsible for providing essential technical support to our employees, ensuring the smooth operation of their software, and network connectivity. 
 
Your problem-solving skills and customer-centric approach will be crucial in maintaining a productive work environment.  

Responsibilities:  

• User onboarding & offboarding management 

• Ensure asset readiness by installing hardware, operating systems and application software. 

• Ensure the checklist is followed and confirm the system is hardened. 

• Handling of L1 & L2 tickets within the targeted SLA 

• Configuring customer-specific tools and accesses 

• Troubleshooting and fixing HW & SW related issues by coordinating with vendors if needed. 

• Upgradation of HW & SW when needed. 

• User data backup 

• Performing periodic audits for HW & SW assets 

• Asset tracking and managing the asset inventory. 

• Management of asset life cycle 

• Ticket management in ITSM ticketing tool based on ITIL standards. 

• Adherence to IT&IS policies and processes. 

• Basic troubleshooting of IT software & hardware 

• Learning and troubleshooting new tools and services 

• Understanding user problems and resolving issues within the defined SLA 

• Ready to adopt any new technology. 

• Knowledge of SOP preparation. 

 

Qualifications and Experience: 

• Any bachelor's degree or diploma in Computer Science/Information Technology, or a related field is preferred. 

• Proven experience (2+ year) in desktop support or related IT roles. 

• Strong knowledge of desktop operating systems (Windows) and common software applications. 

• Familiarity with basic network configurations. 

• Excellent problem-solving and analytical skills. 

• Customer service-oriented with the ability to provide a high level of end-user support. 

 

Soft Skills: 

• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly. 

• Patience and empathy when dealing with end-users, ensuring a positive support experience. 

• Ability to work independently, manage tasks efficiently, and collaborate effectively within a team. 

• Adaptability to new technologies and a dynamic IT environment, with a willingness to learn continuously.