Customer Success Manager (DACH) - Strategic Accounts (f/m/d)

Customer Success Manager DACH for Strategic Accounts - Join Our Innovative Team at think-cell Software 

Our Story 
At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. 

What You Will Do  

As a Customer Success Manager (CSM) for Strategic Accounts in the DACH region, you will be pivotal in building and nurturing long-term relationships with some of our most valuable clients. This role demands strong analytical and presentation capabilities, requiring you to translate technical customer requirements into compelling business narratives and deliver tangible outcomes. Your efforts will directly contribute to the success and growth of our key accounts, ensuring that our clients achieve maximum value from our solutions.

Key Responsibilities: 

• Strategic Account Management: Build and maintain strong relationships with executives and key decision-makers within assigned strategic accounts across DACH. Develop comprehensive account strategies and present them through executive-level presentations and business reviews.
• Business Analysis & Value Demonstration: Conduct in-depth analysis of customer usage patterns and business metrics. Create compelling presentations that demonstrate value realization and business impact, translating technical think-cell features into clear business benefits.
• Retention & Growth: Proactively monitor customer health through data analysis. Develop and present expansion strategies, including up-sell and cross-sell opportunities, supported by thorough business cases and professional presentations.
• Thought Leadership & Enablement: Design and deliver executive-level workshops and training sessions. Create professional presentation materials that position our solutions within broader industry trends and best practices.
• Reporting & Documentation: Produce executive-level reports and dashboards that provide clear insights into customer performance and business outcomes. Maintain detailed account documentation ensuring all customer interactions are properly captured.

You will be great for this position if you have  

• Experience: 3+ years in management consulting, strategy consulting, or similar analytical roles, or 5+ years in customer success/account management with demonstrated experience in strategic account management.
• Communication Excellence: Outstanding written and verbal communication skills in both English and German. Proven ability to write professional internal communications and present complex concepts to senior stakeholders with clarity and impact.
• Adaptability & Learning Agility: Demonstrated ability to quickly understand and adapt to changing business requirements and technical specifications. Track record of rapidly assimilating complex information and translating it into actionable strategies.
• Relationship Management: Proven ability to build trust and credibility with senior executives and cross-functional stakeholders. Experience managing complex stakeholder environments and facilitating consensus around strategic initiatives.
• Tools: Experience with CRM systems (e.g., Salesforce) is an advantage.

This role is based in our Berlin office and requires on-site presence at least 4 days a week—we value in-person collaboration and team connection.

Our Values 

As part of our team, you will embody and help shape the following principles that define us:  

• Forward Thinking: We embrace change and challenge the status quo. 

• Ownership: We take pride in our work and learn from our mistakes. 

• Customer First: We prioritize delivering lasting value. 

• Unified Team: We foster collaboration, respect, and integrity. 

• Strive for Excellence: We set ambitious goals and pursue quality. 

Why is think-cell the right place for you? 
We empower over 1.2 million users across 30,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 150 people, committed to innovation and excellence. 

Think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!