Technical Information Officer

Location: THG Labs, Meridian Business Park, Trowbridge, BA14 0BP

About THG Labs

THG acquired Acheson & Acheson in 2018 to bring full service, product development & manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include:

• In-house market knowledge & trends
• End-to-end service from idea generation through to manufacturing and launch
• Technical, commercial and production expertise
• Outstanding customer service

About The Regulatory Compliance Team

Based within the Beauty division of the business, The Regulatory Compliance Team is responsible for reviewing and assessing current and new cosmetic regulations globally including horizon scanning to make sure our clients have the latest information.  The team are responsible for checking and tracking the compliance to these regulations of all the ingredients, materials and formulations sourced and manufactured by THG Labs.  As well as managing and monitoring various certifications including audits, as well as processing and managing complaints and testing of products.

Why be a Technical Information Officer at THG Labs? 

Reporting to Snr Compliance Officer, the Technical Information Officer is responsible for assisting the team in accurate data collection, reporting, maintenance and researching compliance of raw materials and finished cosmetic products.  They will provide support to all members of the Regulatory Compliance Team to facilitate the delivery of projects assigned, ensuring products are safe, legal and sustainable.

As a Technical Information Officer you will:

• Collection of data relating to raw materials and finished goods to support the Regulatory Compliance team in the requirements for full compliance to all countries and regions as well as certifications as needed by the business and clients.
• Ensuring accurate management of data in systems required for development and maintenance of cosmetic regulatory documentation. In accordance with company service level agreements and customer briefs.
• Maintenance and collation of data relating to external certification of products including COSMOS, RSPO,  VEGAN SOCIETY, Halal and Cruelty Free International.
• Reporting and maintaining data relating to sustainability of raw materials and finished products.
• Developing knowledge of regulations relating to the development, manufacture, and sale of Cosmetic and toiletry products
• Communicating with suppliers, requesting up to date and accurate information is received and processed in accordance with service level agreements.
• Follow company work instructions and procedures.
• Communicating effectively and positively with all teams, colleagues, and managers.
• Take reasonable care for the health and safety for yourself and other persons who may be affected by your work
• To cooperate with regards to all company health & safety measures, following H&S training when using equipment
• Report to a person in authority any work situation which may represent a serious or imminent danger to health & safety or any shortcomings in the protection arrangements to health & safety. In respect of any hazards remember ‘see it, report it’
• Helping to promote a positive working atmosphere within the company.
• Any other duties that may be required from time to time.

What skills and experience do I need for this role?

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP (Manchester Head Office).
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym (Manchester Head Office).
• Access to our on-site physio (Manchester Head Office).

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• On-site staff shop (Manchester Head Office).
• Access to on-site barber (Manchester Head Office).
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.