People Business Partner - Fulfilment

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About THG Fulfil

THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction. 

Key aspects of THG Fulfil:

Global Fulfilment:

We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software. 

Warehousing and Automation:

THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods. 

Courier Management:

We provide a sophisticated courier management system to ensure timely and reliable delivery.

Customer Experience:

THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process. 

 

About the Role

As the People Business Partner – Fulfilment Operations, you will play a pivotal role in supporting the day-to-day and strategic HR agenda across our UK fulfilment sites, with a primary focus on Warrington/Manchester. Reporting to the Head of People – UK Operations, you will work closely with local operational leaders to ensure our people practices are effective, consistent, and aligned with our business goals.

You will lead on both strategic initiatives and core HR activity, acting as the go-to partner for all site-level people matters. This role also includes line management responsibility for the People Advisor based in Warrington/Manchester.

 

Key Responsibilities:

• Act as a trusted advisor to site leadership teams on all HR matters including performance management, employee engagement, ER issues, and organisational development.
• Lead the delivery of the people plan at site level, ensuring alignment with the broader fulfilment and business strategy.
• Oversee all employee relations activity, ensuring consistency, fairness, and compliance with employment law and company policy.
• Provide coaching and support to managers to drive capability, leadership development, and effective people management.
• Manage the full employee lifecycle in partnership with the People Advisor – from onboarding and induction to exit processes.
• Drive continuous improvement in people processes, systems, and ways of working to support an efficient and high-performing operation.
• Collaborate with Talent, L&D, and HRSS teams to ensure fulfilment-specific needs are met.
• Support and lead site-level change management projects, including restructures and new initiatives.
• Analyse people data to identify trends, risks, and opportunities, and take appropriate action to address them.
• Ensure effective communication and employee engagement initiatives are embedded across the sites.
• Develop and mentor the People Advisor to build capability and ensure a strong level of operational HR support.

 

Skills & Experience Required:

• Solid HR generalist experience, ideally in a fulfilment, logistics, manufacturing, or fast-paced operational environment.
• Strong working knowledge of UK employment legislation and HR best practices.
• Proven ability to manage employee relations cases end-to-end with minimal supervision.
• Strong relationship-building skills with the ability to influence and coach managers at all levels.
• Data-driven with experience using HR metrics to inform decisions and drive improvements.
• Experience managing or mentoring junior HR team members.
• Resilient, adaptable, and able to thrive in a dynamic, fast-moving environment.
• Willingness to travel between Warrington and Manchester sites as required.
  
  
  

Desirable Qualifications:

• CIPD Level 5 (or working towards) or equivalent qualification
• Experience in an e-commerce or high-growth business environment
• Experience with HR technology platforms (e.g., ADP, Workday, SAP etc.).

 

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.