Interpreting Project Manager

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Fluently is part of the THG Ingenuity family. It provides a range of language services, including translation, interpreting, localisation, voice-overs, transcription, and multilingual search engine optimisation.

RESPONSIBILITIES:

Coordinate end-to-end interpreting projects:

• Collaborate with clients to define the project scope, including the languages involved, the interpreting modes required (simultaneous, consecutive, whispered, RSI), and the expected outcomes
• Identify and secure qualified interpreters, considering factors such as subject matter expertise, professional certification, and cultural awareness
• Schedule interpreters effectively, including time zone coordination and team rotations
• Budgeting and resource allocation
• Logistics management, including interpreting equipment or RSI platform support
• Ensure effective client communication
• Build and maintain relationships with interpreters and clients
• Support the Sales team from an operational perspective to deliver a seamless service to prospects and clients, including project planning and costing
• Use project management and interpreting management software
• Offer advice, troubleshoot, and act as subject matter expert on your team
• Coordinate interpreting bookings in compliance with client’s ISO quality management system
• Meet fulfilment KPIs and personal targets
• Ensure administration tasks are up to date

 

REQUIREMENTS:

• Exceptional written and verbal communication skills in English
• A minimum of 1 year experience in private sector interpreting project coordination or project management

• Prior experience working directly with interpreters or managing live interpreting assignments
• Language studies or knowledge of more than one language is an advantage
• Strong organisational and multitasking skills and the ability to perform under pressure when managing high volumes and tight deadlines
• Competence in using industry-specific tools and productivity technology, with the ability to learn new systems quickly (e.g., interpreting booking platforms, RSI platforms, project management tools)
• Familiarity with interpreting modes (simultaneous, consecutive, whispered, RSI) and technical requirements (AV, booths, headsets)
• Proven competence in project planning, resource and risk management, and real-time troubleshooting during events
• Friendly and credible personality who inspires trust in clients, interpreters, and partners

Benefits:

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.