German Customer Service Advisor

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

 

Location – Gadbrook Park, Northwich (Office Based)  

Contract – Permanent, 5 days in office 

Shift Pattern – 8am-8pm including a 1 in every 3 weekends. 

 

THG Ingenuity 

THG Ingenuity is a digital solutions provider powered by first-hand experience. Owned by global, digital-first consumer brands group, THG, the infrastructure powering the growth of THG brands like LOOKFANTASTIC and Myprotein is the same solution used by our customers across the globe to accelerate their own digital brand growth. 

We’re obsessed with innovation, and our digital commerce capabilities are enhanced by continuously developing initiatives to meet the ever-changing demands of our global consumers. 

It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our CS/CX functions forward. 

In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more. Your commitment to delivering outstanding customer service will make a difference in every interaction. 

 

Key Responsibilities:

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice and solutions while maintaining excellent service quality.
• Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
• Consistently meet achievable department targets, ensuring high-quality interactions every time.

 

What We’re Looking For:

• Strong written and verbal communication skills.
• Fluent in German - Written and verbally. 
• A positive attitude with a desire to learn and develop new skills.
• A professional, approachable, and dedicated individual with a passion for delivering great customer service.

 

 

Being Part of THG Orbit: 

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms... 

 

 

• Benefits 
   
  Career Development 
   
   

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 
   
   

• Enhanced Leave 
   
   

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service. 

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 
   
   

• Wellbeing Support 
   
   

• Access face-to-face and virtual appointments with our in-house GP. 

• Access our in-house CBT therapist. 
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. 
• Access to our on-site physio. 
   
   
• Other Perks 
   
   
• Save up to 12% on the cost of personal tech through our salary sacrifice scheme
• Up to 50% staff discount on THG brands. 

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service. 

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.