Membership Relations Manager

Your Mission, Should You Choose to Accept It 

You're the person everyone in the hub knows by name. As our Member Relations Manager, you're the beating heart of the community - the one who remembers how people take their coffee, what they're working on, and who they should meet. You don't wait for connections to happen; you make them. 

Making members feel at home - and helping them meet each other - is what this role is all about. Our community is as diverse as it gets: entrepreneurs, creatives, and students who actually live here at The Social Hub. Some people walk in not knowing a soul. You change that. You spot who should know who. That's the magic you make happen. 

You keep that sense of belonging alive both on the floor and online, through our app and community channels. You gather member feedback, lead the Membership Hosts team, and keep a sharp eye on the things that matter - retention, satisfaction, and the kind of loyalty that can't be faked. This is not a desk job. Your office is the floor, the events, the conversations. You flex your schedule so you're always where the members are. 

In Case You Don't Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You'll Do 

• Drive membership retention and loyalty - you own the NPS and retention targets, and you take them seriously 
• Build genuine relationships with members, and between members - you actively introduce people and spark collaborations  
• Be a strong floor presence: proactively checking in, reading the room, and spotting opportunities to bring the right people together 
• Manage the digital community on our app, keeping engagement alive online and offline 
• Collect and act on member feedback to continuously improve the experience and align with community needs 
• Handle issues with confidence and empathy - and know when to escalate 
• Host and engage your local member committee, using them as a sounding board and advisory voice 
• Lead and support the team of Membership Hosts 
• Work closely with the programming team to translate community wishes into killer events - and jump in to support when it's all hands on deck 

What You'll Have 

• 2+ years of experience in community management, hospitality, membership, or a people-first role 
• You're a natural connector - you love people and people love you back 
• Strong communication skills, both in conversation and in writing 
• Empathy and active listening come naturally to you 
• You're outgoing, confident, and totally at home in front of a crowd 
• An entrepreneurial spirit - you spot opportunities and take initiative 
• You're calm under pressure and good at finding solutions that work for everyone 
• Comfortable working evenings and weekends when the community calls for it 
• Fluent in English. Dutch is a pre. Other languages are a bonus 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future 
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change 
• The chance to learn and grow in your role with the potential for future growth 
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! 
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.