Regional Community Programme Manager (Northern Europe)

Your Mission, Should You Choose to Accept It 

As a Regional Community Programme Manager, you shape and elevate member experiences across your hubs, bringing connection, belonging and real community to life through our events and programmes. Your mission is to spark meaningful participation both online and offline, making sure every member feels seen, welcomed and genuinely inspired. 

Blending smart strategy with hands-on leadership, you turn global initiatives into locally relevant stories, co-create activation plans and support teams in delivering events, partnerships and programmes that actually make an impact. 

You guide and connect our Ambassador groups across the region, building strong collaboration through co-created initiatives that reflect the unique energy and needs of every city and hub. 

Overseeing and working closely with local teams, you share frameworks, tools, training and insights that help them grow engagement and elevate experiences. By keeping a close eye on member feedback, community metrics and market trends, you continuously raise the bar on our programming and satisfaction, creating a consistent, high-quality member journey that fuels retention, loyalty and a true sense of belonging. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Lead and grow ambassador communities across your region, from recruitment and onboarding to activation and collaboration with hub teams. 
• Translate global community programmes into locally relevant experiences that truly resonate with members. 
• Build and roll out regional community and event strategies aligned with the marketing calendar. 
• Coordinate member, ambassador and B2B events that drive participation, connection and brand love. 
• Coach and train Membership Managers and Connectors on community strategy, programming and engagement. 
• Track member feedback, NPS and community performance to improve impact and share best practices across hubs. 
• Develop strong regional partnerships that strengthen our offering and visibility in local communities. 
• Oversee key moments in the member journey, from onboarding to offboarding, to keep experiences smooth and meaningful. 

What You’ll Have 

• You have 8+ years of experience in community building, partnerships, event programming and leading teams. 
• You bring strong credibility and an established network in your region. 
• You are a confident and natural presenter with a magnetic, people-first energy. 
• You have a creative mindset and a genuine passion for designing experiences that connect people. 
• You bring coaching and influencing skills and enjoy helping others grow. 
• You have an analytical eye and are comfortable working with feedback, NPS and engagement data. 
• You speak fluent English and at least one regional language (Dutch, Spanish or Italian). 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.