Hospitality Manager (Rooms)

Your Mission, Should You Choose to Accept It 

You’re the force that turns a good stays into a memorable one. In this role, you bring our Room Experience to life across multiple hubs, shaping how guests feel the moment they walk into our hubs. You’ll guide Front Office and Housekeeping teams, boost quality, and help our operations grow into their next evolution. You’ll be the trainer, the connector, the problem-solver and the spark that keeps our Room Product fresh and human. Your days will be a mix of hands-on coaching, building smart ways of working, and helping hubs shine with confidence. It’s a role with reach, impact and plenty of room to make your mark. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Train Room Operations with hands-on, energizing sessions that build confidence and consistency 
• Roll out new procedures, service standards and tools across hubs 
• Shape and update our Room product materials, from SOPs to quality productbooks 
• Turn guest insights into action by working closely with our Quality teams
• Support hubs during openings, refurbishments and product launches 
• Guide new team members and partners through inspiring onboarding experiences 
• Spot improvement opportunities and help hubs fix gaps quickly 
• Bring field insights to central teams to help shape future Room innovations 

What You’ll Have 

• You have 3+ years in hospitality management, training and/or implementation
• You bring strong knowledge of room operations and guest experience 
• You have engaging training skills that make learning feel natural and energizing 
• You bring clear communication, cultural awareness and a collaborative mindset 
• You have a practical, solutions-first approach when tackling challenges 
• You bring solid project coordination skills and a love for organized execution 
• You’re fluent in English and excited about The Social Hub's community-driven mission 

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.