Rooftop General Manager

Your Mission Should You Choose To Accept It:  

As the Rooftop General Manager, you are responsible for the effective management and development of the Rooftop venue within The Social Hub - Poblenou. Your leadership and operational expertise will be key in ensuring the Restaurant delivers on its concept, achieves business objectives, and consistently exceeds guest expectations. Working closely with the Rooftop Head Chef and supported by the Director of F&B, you will manage all aspects of the Restaurant, including concept delivery, team management, service standards, financial performance, marketing activations, and guest satisfaction. 

In Case You Do Not Know Who, We Are  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  

Your areas of responsibility 

Strategic Planning: 

• Develop and execute strategies that align with the Rooftop´s concept, enhance guest experiences, and achieve financial and operational objectives. 
• Incorporate sustainability and eco-friendly practices into the Rooftop´s operations and activations, contributing to broader organizational goals. 
• Build and maintain collaborative relationships with local suppliers, artisans, and partners to enhance the Rooftop authenticity and guest appeal. 
• Collaborate with the marketing team to design and implement innovative campaigns and activations that elevate the Rooftop Restaurant’s profile and attract diverse audiences. 
• Use data and analytics to monitor performance, inform decision-making, and identify opportunities for growth and improvement. 

 Leadership & People Management: 

• Lead, mentor, and develop the Rooftop team, including assistant managers and supervisors, fostering a culture of collaboration and continuous improvement. 
• Responsible for ensuring training and onboarding for new and existing employees is carried out as per agreed framework and brand standards. 
• Identify and nurture high-potential team members, supporting career progression within the Rooftop and the organization. 
• Ensures compliance with local HR policies, procedures and labour law. 
• Work in partnership with the Head Chef to ensure seamless collaboration between service and kitchen operations. 
• Promote a diverse and inclusive work environment that encourages creativity, innovation, and excellence. 
• Lead by example, ensuring your presence is felt by both the team and guests, prioritizing team morale and guest experiences. 

 Operational Oversight: 

• Oversee the day-to-day operations of the Rooftop ensuring efficiency and alignment with concept standards. 
• Ensure compliance with health, safety, and hygiene regulations, maintaining a secure and safe environment for guests and staff. 
• Leverage data and analytics to optimize operations and identify opportunities for growth and improvement. 

 Concept Delivery & Guest Experience: 

• Uphold and deliver the Rooftop´s concept, ensuring it aligns with the overall vision of The Social Hub. 
• Maintain high service standards, ensuring guests receive exceptional experiences that drive satisfaction and loyalty. 
• Address guest feedback and complaints promptly and effectively, emphasizing a proactive approach to guest interactions. 

 Financial Performance: 

• Manage the budget, focusing on revenue generation, cost control, and profitability. 
• Conduct regular financial reviews, providing insights and recommendations to the Director of F&B and supporting functions. 
• Strive for operational efficiencies without compromising service quality. 

 Collaboration: 

• Work closely with the Executive Chef, Director of F&B, and other Restaurant General Managers to share best practices and drive overall success. 
• Build strong relationships with local suppliers and partners to enhance the Rooftop´s offerings and support sustainability goals. 

Who You Are  

• Proven experience managing a rooftop restaurant, bar, or similar venue, with a track record of delivering exceptional results.  
• 1+ years in a leadership role within F&B with independent concept experience, with expertise in operations, team management, and financial oversight for a business generating €1m+ in revenue per year. 
• Experience in concept-driven venues, combining creativity and operational excellence
• Inspire and motivate your team, fostering trust and collaboration. 
•  Act quickly and decisively, even in situations with unclear alternatives. 
• Perform effectively under pressure and maintain composure in tense circumstances. 
•  Break down complex matters, explaining situations or tasks clearly and systematically to others. 
•  Expertise in budgeting, forecasting, and cost control to drive profitability. 
• Proficiency in using tools to enhance operational efficiency and guest experiences. 
•  Ensure precision and consistency in all operational aspects. 
•  Deliver memorable guest experiences through exceptional service and attention to detail. 
• Collaborate effectively within the team and across departments. 
• Translate creative ideas into actionable strategies that enhance the Restaurant’s concept. 
•  Foster an environment where authenticity is valued and cultivated among team members and guests. 

What We Offer   

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities  
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future  
• The chance to learn and grow in your role with the potential for future growth  
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change 
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family! 
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all the other amazing salary and benefit stuff  

Who you are is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.