Department Manager - Regent Street, London

OVERVIEW:

• Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for the team. 
• Support the day-to-day operations and strategic execution of the store. 
• Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ. 
• Assist in hiring, developing, and leading a diverse, world-class team. 
• Deliver in-the-moment coaching and feedback to your team.
• Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching?
• Be a role model for brand experience, customer service, product knowledge, and operational best practices. 
• Hold key holder responsibilities, including opening and closing the store. 
• Deputize for the Assistant Store Manager in their absence. 
• Ensure the safety and well-being of people, customers, and assets, including stock and technology. 
• Support store management with projects and initiatives as needed. 

     WHAT YOU'LL NEED:

• Product Handling & Stock Management – Experience of inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience. 
• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.  
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges. 
• Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
• Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.  
• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
• Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently. 
• Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.