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Department Manager - White City

London

OVERVIEW:

 

 

As a Department Manager at our White City store, you will be the heartbeat of our retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

This position offers a salary of £38,500

WHAT YOU'LL BE DOING:

  • Coaching, motivating and developing a high-performing operational team through regular feedback, training and performance management.
  • Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
  • Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
  • Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
  • Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
  • Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
  • Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
  • Delivering clear communication to your team through daily huddles, briefs and operational updates.
  • Acting as a key leader within the store and stepping into wider management responsibilities when required.
  • Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.

WHAT YOU'LL NEED:

Essential Criteria:

  • Retail management – Experience of working in fast paced retail store managing a team on the shop floor.  
  • Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences. 
  • Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management. 
  • Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience. 
  • Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness 
  • Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement. 
  • Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.  
  • Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges. 
  • Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
  • Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
  • Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.  
  • Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
  • Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently. 
  • Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations. 

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations 

CLOSING DATE: 

Friday 12th August @12pm

 

 

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Legally, we have to verify your Right to Work in the UK before you can start work with us. We're asking for this information now so we know what type of right to work check we need to do later on in the process. Your answer to this question won't affect the outcome of your application, unless you need visa sponsorship and are applying for a role that we can't sponsor.

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Under the Rehabilitation of Offenders Act 1974, some criminal convictions become ‘spent’ after a set period of time. This means they no longer need to be disclosed when applying for most jobs. You only need to tell us about convictions that are still legally ‘unspent

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations. 

 

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We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. 

If you’d like to request a reasonable adjustment please email talent@gymshark.com.