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Operations Manager

Solihull

THE ROLE.

This role exists to own and elevate our global logistics network, ensuring we deliver a best-in-class experience for the Gymshark community, wherever they are in the world. Sitting at the heart of our supply chain, this role is key to driving operational excellence at pace — balancing performance, cost, and customer experience as we scale.

You’ll play a pivotal role in shaping how we fulfil globally; aligning logistics performance with Gymshark’s bold growth ambitions, while continually challenging the status quo to unlock smarter, faster, and more agile ways of working. From peak trading to day-to-day execution, you’ll ensure our network is built to flex, perform, and deliver — every time.

This is an opportunity to make a tangible impact in a high-growth, fast-moving environment, where continuous improvement, strong partnerships, and doing the right thing for the customer are at the core of everything we do.

WHAT YOU'LL BE DOING.
  • Deliver fulfilment objectives aligned to strategic priorities and evolving customer needs, ensuring consistent operational excellence
  • Evaluate and monitor 3PL partner performance, proactively collaborating to implement targeted improvement plans
  • Analyse 3PL labour models, cost structures, and service delivery, with a key focus on peak trading performance and scalability
  • Define, track, and report on Service Level Agreements (SLAs) and KPIs, ensuring clear visibility across internal stakeholders
  • Partner cross-functionally with teams such as Inbound Supply Chain and Delivery Solutions to ensure seamless end-to-end supply chain operations
  • Collaborate with internal and external stakeholders to review forecasts and operational plans, driving alignment and efficiency
  • Identify and implement continuous improvement initiatives across distribution centre operations to enhance productivity, service quality, and cost efficiency
  • Drive operational consistency and best practice across the global logistics network
WHAT YOU'LL NEED.

Essential Skills & Experience

  • Strong understanding of fulfilment, distribution centre (DC) operations, and end-to-end supply chain flows
  • In-depth knowledge of 3PL operating models, warehouse processes, and performance drivers
  • Experience managing and influencing third-party logistics providers
  • Ability to manage peak trading complexity and support operational scalability
  • Proven capability in analysing KPIs, SLAs, and operational metrics to drive performance improvements
  • Strong financial acumen, including cost control, labour modelling, and productivity optimisation
  • Experience evaluating supplier cost bases and service trade-offs
  • Advanced analytical skills and data-driven decision making
  • Experience in budgeting and financial planning

Preferred Skills & Experience

  • Experience within e-commerce or retail operations
  • Exposure to global supply chains
  • Strong problem-solving capabilities
  • Excellent written and verbal communication skills
  • Confidence to challenge and be challenged constructively
  • Willingness to give and receive effective feedback

Onsite Collaboration: Due to the hands-on and highly collaborative nature of the work within our Supply Chain team, we have a minimum expectation of THREE days per week onsite at our Gymshark HQ. This ensures we can work closely together to innovate, problem-solve, and deliver world-class products for our community.

 

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