Senior Researcher - 12m FTC

OVERVIEW:

Designed to help us deliver actionable insights, which ensure we are putting our community at the centre of decision making. We are looking for a Senior Researcher who can lead end to end research that shapes the decisions Gymshark makes.

WHAT YOU'LL BE DOING:

• Own delivery of insight that shapes decisions across the business, using a range of research techniques to better understand our current and future customers. 
• Translate consumer research into clear, actionable insights and grounded recommendations that directly inform decision making.  
• Help shape and prioritise the research roadmap.  
• Use a range of qualitative and quantitative techniques to develop surveys/IDIs/online community guides, analyse data, and produce rich insights that transform data into a clear, story-driven report or presentation.   
• Continuously look to develop new research capabilities, including the use of new methods, techniques, tools, and systems.  
• Work with external agencies to conduct research projects on wider audiences we are unable to reach through the customer panel or CRM database. You’ll be responsible for the smooth running and ensuring the output delivered meets requirements set.  
• Work collaboratively with the wider Insight team to connect your insight to different data sources and business context. 
• Embed research into core business processes, building and maintaining strong relationships with stakeholders, working cross functionally to understand their priorities and identify business questions and challenges.  
• Act as a customer champion across the business, utilising everything you know to support teams in building better outcomes for customers.  

WHAT YOU'LL NEED:

Essential Criteria:

• Previous experience in a research role, with a strong understanding of research methodologies.  
• Ability to ask the right questions and identify the most effective research and analytical methods to solve business problems.  
• Able to lead both quant and qual research to a high standard.  
• Able to synthesize data and insights from a variety of data sources into one cohesive story – including secondary market data and primary research outputs.  
• An ability to understand the big picture and where research can add value to strategic decision making.  
• Demonstrated experience in providing insights and driving change across a large organisation.  
• Ability to work as part of a high performing team, supporting the development of more junior team members, whilst also being happy to work independently.  
• Superb presentation skills, able to confidently explain findings to both technical and non-technical stakeholders in an engaging way. Findings should provide the ‘so what?’ for stakeholders and encourage them to act on findings.  
• Good communication and people skills. Able to build and maintain strong relationships with stakeholders.  
• Able to effectively manage multiple projects, proactively raising risks and blockers to management.  

Preferred Skills:  

• Experience using survey tools e.g. Alchemer, TypeForm, Survey Monkey etc. 
• Experience using a research community panel.  
• Experience managing external partners and agencies.  
• Experience analysing large data sets, including data manipulation. Experience using data analysis tools e.g. DisplayR, MarketSight etc.  

 

CLOSING DATE: MONDAY 18th MAY 2026