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Flagship Store Manager - Regent Street

London

OVERVIEW:

As the Flagship Store Manager, you lead Gymshark's most high-profile retail space - the benchmark for excellence across our global estate. You will operate in a fast-paced, high-visibility environment with frequent senior stakeholder and CEO visits, ensuring standards, service and execution are consistently world-class. Acting as the hub for central launched projects and communication rollouts, you guide your team to deliver exceptional performance, flawless operations and a truly standout Gymshark experience every day.

WHAT YOU'LL BE DOING:

 

  • Leading the flagship in delivering a consistently world‑class, community‑first Gymshark experience
  • Setting and upholding exemplary service standards across all departments, acting as a brand ambassador
  • Managing complex service recovery and escalations with fair, timely and professional resolution
  • Leading, coaching and developing the store leadership team, building capable and confident managers
  • Owning all performance management processes including reviews, investigations and development plans
  • Driving long‑term talent pipelining, recruiting and selecting values‑aligned future leaders
  • Accountability for sales performance, KPIs, payroll and overall P&L health of the flagship
  • Setting the commercial tempo, making high‑impact, insight‑driven decisions that influence results
  • Overseeing all stock accuracy, shrink control, stock‑take execution and loss‑prevention strategies
  • Leading flawless operational execution, ensuring the store is always visitor‑ready and launch‑ready
  • Owning store maintenance and physical environment standards, ensuring a safe and premium space
  • Ensuring operational readiness for all launches, projects, new product drops and training rollouts
  • Hosting and guiding senior stakeholder visits with confidence, clarity and brand leadership
  • Communicating priorities, expectations and insights clearly to leaders and wider teams
  • Collaborating cross‑functionally with HQ, VM, operations, supply chain and other partners
  • Driving forecasting, seasonal preparation, long‑term planning and operational strategy

 

WHAT YOU'LL NEED:

Essential Criteria:

 

 

  • Proven leadership of a large, high‑profile retail operation with the ability to influence HQ‑level partners
  • Experience building high‑performing leadership teams and creating strong alignment across a wide workforce
  • A passion for delivering world‑class, community‑first experiences that set industry‑leading service standards
  • Strong capability handling complex, high‑visibility escalations in a way that protects and strengthens the brand
  • Values‑driven leadership grounded in empathy, authenticity and consistent behaviour
  • A growth mindset with the humility to seek feedback and champion continuous improvement
  • Demonstrated success running high‑traffic stores with large P&L accountability and complex operational demands
  • Resilience and adaptability to lead confidently through major brand activations, peak trade and rapid change
  • Skilled in navigating complex and sensitive people matters at scale, using sound judgement to resolve high‑impact situations while maintaining trust, fairness and brand integrity

 

CLOSING DATE: 

Monday 23rd February 2026 @ 12:00pm

 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

  • Performance-based Bonus opportunity
  • Funded Healthcare benefit
  • 25 days holiday & Bank Holidays
  • Contributory Employer pension scheme
  • Flexible benefits programme – including dental insurance, cycle to work, tech scheme
  • Gymshark Employee Discount & long service awards
  • Access to High Street cashback and discounts
  • Financial, Physical and Mental Wellbeing Support
  • Enhanced Family Leave package
  • Funded multi-site fitness membership
  • Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

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✅ Disability Confident Committed 

We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role. 

Please let us know below if would you like to apply through the Disability Confident scheme.