Floor Lead - Amsterdam

We do Gym, that is what we stand for at Gymshark and our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark community – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms. Working in our upcoming store in Amsterdam, you’ll play a pivotal part in bringing the Gymshark mission to life. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

As a Floor Lead at Gymshark, you will be the heartbeat of our dynamic retail environment, leading by example to deliver an exceptional in-store experience for our community. You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.  

WHAT YOU’LL BE DOING:

• Represent Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same. 
• Assist with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals.
• Identify growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development. 
• Lead by example to achieve KPIs, driving team performance through motivation, leadership, and accountability. 
• Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience.
• Collaborate with store management to support execute initiatives and special projects that align with business goals and brand standards. 
• Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment. 
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team. 

WHAT YOU'LL NEED:

Essential Criteria: 

• Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store. 
• Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback 
• Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information. 
• Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction. 
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store. 
• Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. 
• Attention to Detail – Ability to ensure the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment. 
• Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. 
• Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus.- 
• Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. 
• Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration. 
• Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. 
• Full eligibility to work in the Netherlands, we cannot provide sponsorship for this role. 

As part of this role, there will be communication with our head office. Since our head office operates in English, we require our team to have a certain level of English proficiency to ensure clear and effective communication. This includes written and spoken English, as it is necessary for regular interactions such as meetings, emails, and reports. Please submit your application in English.

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdrawn. 

BELONGING AT GYMSHARK. 

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com

OUR VALUES ARE INVALUABLE

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a S**t). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Community First)