Floor Lead - Westfield White City

OVERVIEW:

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.  

As a Floor Lead at Gymshark, you’ll be an aspiring leader, driving store performance and ensuring that every customer experience reflects our brand’s values of empowerment, inclusivity, and community. You’ll lead by example, supporting your team in delivering exceptional service, product knowledge, and operational excellence.  

With a passion for fitness and fashion, you'll help coach and mentor your team, ensuring they are equipped to provide a seamless shopping experience.  

WHAT YOU'LL BE DOING:

• Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same.
• Assisting with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals.
• Identifying growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development.
• Leading by example to achieve KPIs, driving team performance through motivation, leadership, and accountability. 
  
• Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience.
• Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards.
• Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment.
• Feedback and contribute to a culture of continuous learning, both individually.

WHAT YOU'LL NEED:

• Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store.
• Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
• Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximise sales while maintaining a focus on customer satisfaction.
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.
• Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Attention to Detail – Ability to ensure the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
• Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus.
• Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration.
• Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
• Key holder experience.