Account Manager - EIU Subscriptions, SE Asia

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. 

As the research and analysis division of the Economist Group, The Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. The EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues that impact the marketplace for over two hundred countries.

The EIU currently has an opportunity for an Account Manager in our Singapore office. This is a client-facing role with frequent travel to meet clients, acting as the primary conduit between the client, EIU editorial analysts and EIU support teams.

The Account Manager will strengthen and grow existing client relationships by deeply understanding client needs, developing personal contacts, and broadening the number of people in the client organisation that are exposed to the EIU. The improved client engagement that you deliver will lead to better retention rates, further client investment and improved levels of customer satisfaction and loyalty.

How you will contribute:

• Grow and maintain an existing client base by closing new business sales and growing existing contracts
• Strategically map, plan and execute on selling additional business into existing accounts
• Foster long-term strategic relationships with key client stakeholders to renew your book of business year on year
• Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed
• Identify risk within assigned accounts and work with internal and external stakeholders to present solutions
• Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans
• Meet required KPIs and ensure your activity meets or exceeds EIU’s standards and expectations
• Continually improve your product and industry knowledge while also understanding client pain points to ensure the best support can be offered to your customers and colleagues
• Contribute fully to the objectives of your team/division and achieve the personal objectives set by your manager
• Collaborate with colleagues of all levels proactively, positively and professionally

The ideal skills for this role are:

• Relevant account management and sales experience, including cold calling and hunting for new/upsell business within existing accounts
• Prior account management experience with demonstrate high retention rates
• A proven track record of having successfully upselling and cross-selling within existing relationships
• Excellent communication, presentation, listening, negotiation and closing skills
• Successful track record of exceeding sales quotas
• Proven ability to successfully conduct business with clients in person
• Dynamic self-starter, solution-focused and creative thinker
• Ability to present complex ideas & products simply
• Ability to identify client challenges and develop creative solutions in close collaboration with colleagues and clients
• Strong organisational skills to set priorities and be flexible in a changing, fast-paced, and high-stress environment
• Highly developed business acumen and the ability to understand the wider geopolitical, macro and risk issues of the industry
• All industries are welcome to apply as we weigh sales skills over industry knowledge

#LI-Hybrid

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What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.