Senior Sales Ops Product Manager

Who we are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. 

Introduction to the Economist

The Economist Group is the leading source of analysis on international business and world affairs. We deliver world-class, thought-provoking content through a range of formats: web, app, print, conferences, film, and audio. We are bound by the objectivity of our opinions, the originality of our insight, and our advocacy of economic and political freedom.

With a growing global subscriber base and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications and the foundation of our digital consumer product portfolio.

The Economist has several business units including The Economist (i.e. the “newspaper”), Economist Intelligence, Economist Impact, Economist Events and Economist Education. This new B2B function enables these business units to (1) effectively manage a shared CRM pool, (2) optimise sales pipeline conversion, and (3) improve marketing communication with prospective and existing customers. 

We're looking for a strategic, technically-minded Senior Product Manager (IC role) to lead the evolution of our Sales Operations tooling and platforms, particularly Salesforce Sales Cloud. This is a hands-on product role where you will shape platform strategy, drive high-impact enhancements, and 

About the Role

You will own and shape the roadmap for core sales platforms and processes to drive innovation and maximise customer value, operational efficiency and scale. Partnering with cross-functional stakeholders and engineering teams, you will champion a commercial focus to prioritise platform developments and translate commercial and operational goals into product outcomes that serve our B2B GTM function.

This is not a line management role but will require strong product leadership and the ability to influence without authority to build strong relationships with a range of stakeholders across both the business and technology teams.  You will lead discovery and definition of product and platform developments to drive the successful execution of key initiatives in a matrixed agile team.

You will have a strong understanding of agile methodologies and combine a strong delivery focus with a product development approach and technical depth, particularly across Salesforce and a wider sales operations toolset. Your work will impact key business outcomes and strategic initiatives to optimise the customer experience, process automation and pipeline visibility.

Key Responsibilities

• Product Strategy: Define and evolve the roadmap for Sales Ops platforms, aligning with the broader GTM and commercial strategy. Contribute to platform upgrade, integration, and technology lifecycle plans.
  
  
• Stakeholder Alignment: Engage Sales Ops, Commercial, and Engineering teams to align priorities, uncover user needs, and communicate roadmap direction.
  
  
• Matrix Leadership: Influence a multi-disciplinary team (engineers, analysts, stakeholders) to deliver meaningful outcomes. Lead solution elaboration, requirements definition, and refinement processes.
  
  
• Prioritisation & Planning: Triage a backlog of platform requests and enhancements, balancing near-term delivery with longer-term platform evolution.
  
  
• Technical Collaboration: Act as a strong partner to technical teams in shaping scalable, supportable solutions on Salesforce Sales Cloud and integrated tools.
  
  
• Iterative Delivery: Champion agile, user-focused development practices. Own delivery plans, monitor progress, and manage risks without losing sight of strategy.
  
  
• Requirements Definition: Document user stories and acceptance criteria clearly and consistently, ensuring solutions meet business needs and are testable.
  
  
• Platform Quality: Own platform health and performance from a product lens — ensure changes are valuable, scalable, and contribute to long-term maintainability.

The ideal skills for this role are:

• Proven Product Experience: 3+ years in product management, ideally with exposure to Sales Operations or Revenue teams in a B2B context.
  
  
• Technical Acumen: Strong familiarity with Salesforce Sales Cloud, ideally in a technical product or platform owner role.
  
  
• Strategic Thinking: Experience shaping product/platform roadmaps, not just delivering tickets or features.
  
  
• Matrix Leadership: Able to influence without authority and lead through collaboration in cross-functional teams.
  
  
• Agile Fluency: Comfortable working in sprints, leading iterative development, and evolving plans based on feedback and outcomes.
  
  
• Requirements & Discovery: Skilled in elaborating user needs into well-formed user stories and shaping solutions with engineering.
  
  
• Communication & Stakeholder Engagement: Excellent communicator with the ability to translate complex technical ideas into business value and vice versa.
  
  
• Execution with Vision: A balance of delivery focus and long-term platform thinking. Able to manage detail without losing the big picture.

Location:

This role is based in our London office: The Adelphi, 1-11 John Adam Street, Embankment, London

#LI-Hybrid 

What we offer

Benefits
We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered.

Our Values
Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world.

Independence
We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world.

Integrity
We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency.

Excellence
We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation.

Inclusivity
We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully.

Openness
We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood.

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.