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Retail Associate (Full-time)

London, United Kingdom

Purpose of the role

We are looking for a Retail Associate to join our London team. Our ideal candidate is warm and curious, with a natural instinct for service.

You will work in an ambitious environment where we are reimagining what modern luxury can feel like, sharing your knowledge of our products with care and acting as a true ambassador for everything Tekla stands for.

The primary location for this position is Marylebone High Street, though occasional support at our Selfridges counter, a short walk from the store, may also be required.

You should enjoy taking on responsibility and feel a genuine interest in understanding what each customer needs. A real appreciation for our brand, paired with an eagerness to learn and to share what you know, will be at the heart of your success here.

This is a full-time position, and because of the rhythm of the store, availability during evenings and weekends is essential.

What you will do

Every day in this role looks a little different, but you can expect to:

  • Build genuine, lasting relationships with our customers, making each visit feel personal and unhurried.
  • Support the store's daily operations, including sales, visual merchandising, and replenishment.
  • Develop a deep understanding of our products and how to care for them.
  • Work both independently and with the team to ensure the day runs smoothly and to meet our shared goals.
  • Take on other ad hoc duties as and when needed.

We would love to hear from you if you have

  • Previous experience in a customer-facing role, with premium or luxury retail experience preferred.
  • Experience in clienteling, from personalised follow-ups to building a loyal client base, is an advantage.
  • A proactive, detail-oriented approach, with a genuine interest in helping others.
  • Warmth, curiosity, and the ability to start conversations and build relationships with customers.
  • Strong communication skills and the confidence to adapt to different customers.
  • Availability to work weekends and evenings when required.
  • A genuine appreciation for our brand and products.

 

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The personal data in your application will be collected by Tekla as the data controller. This data will be used solely for recruitment-related purposes, including reviewing applications, coordinating interviews, and evaluating candidates for current and future opportunities. Your information will be processed in accordance with applicable data protection laws. For more detail on how we handle personal data and your rights, please see our Recruitment Privacy Policy. By submitting your application, you consent to Tekla storing your data for up to 24 months, unless you request its removal sooner. Please confirm your understanding and consent regarding data processing.

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Inclusion at Tekla

We welcome applicants from all backgrounds, regardless of ethnic or national origin, gender, gender identity, race, colour, religious belief, disability, sexual orientation, age, or marital status. If you need any support or a reasonable adjustment at any stage of the process, please let us know and we will be glad to help.

Our commitment to fairness is ongoing. As part of that, we invite you to voluntarily share some information about your background. This helps us understand the diversity of our applicant pool and shapes our continued efforts to ensure equal opportunity at every stage. Your responses are entirely optional, will be kept confidential, and will be visible only to our internal HR team. They will not be used to make hiring decisions.

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