Wholesale Operations Coordinator

The Wholesale Operations Coordinator is responsible for ensuring that all operations within our wholesale business are running smoothly, ultimately supporting achievement of sales targets and high customer satisfaction level. 

You will bring a high level of attention to detail, technical capability and efficiency to the wholesale delivery cycle. While the focus of this role will be internal, you will apply a customer-led approach to improving our service end to end. An analytical approach is needed to contribute to forecasting and merchandising cycles.  

The role requires to take an active role in building and maintaining internal relationships with various business stakeholders (mainly Wholesale, Supply Chain and Finance teams), to continually assess, analyse and improve operations aspects and provide business insights. 

The role is an ambassador of Tekla values both within the company and externally, and should display a high level of professionalism and camaraderie with fellow Tekla employees, clients and external partners at all times. 

The position reports to the Senior Wholesale Manager, and works alongside other functions including Supply Chain, Finance and Commercial teams.  

Key responsibilities of the role include, but are not limited to: 

• Order processing and analysis within the monthly sales cycles
• Coordination with logistics on stock inbound and outbound, providing visibility on coming orders and co-designing product forecast for the channel 
• Actively participating in the monthly S&OP and stock allocation processes 
• Maintaining thorough & accurate records of customer data  
• Supporting the sales team with preparation of sales materials from a technical standpoint
• Establish close dialogue with Supply Chain to optimise internal processes, maximise software investments and align on best practices  
• Analysis & reporting on key account performance, identifying opportunities for the sales team to pursue 
• Maintain sell-in reports (monthly landing and forecasts) and provide visibility to other key stakeholders and teams on a weekly basis 
• Developing and maintaining reporting tools in various areas including sales, stock, and rotation to secure best practice 
• Manage the department relationship with the finance team to identify & mitigate risks as needed 
• Key liaison with 3PL warehousing to monitor KPIs and service standards, providing feedback as needed

We'd love to hear from you if you are/have:

• Minimum of 2 years’ experience in a B2B sales environment
• High level of Excel proficiency and data handling
• Experience with Microsoft Business Central, preferably 
• Experience with Microsoft Power BI, preferably 
• Willingness to learn and optimise new systems to maximise investments 
• Demonstrates initiative and ownership, working independently while knowing when to engage stakeholders and collaborate cross-functionally 
• Fluent in English, both written and spoken
• Comfortable working in an open-plan office environment

Reviewing applications and conducting interviews will take place on an ongoing basis, with the aim for the successful candidate to join us in October/November.