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Retail Associate

London, United Kingdom

Purpose of the role

Tekla is seeking a dedicated Retail Associate to join our first store outside our home market, opening in Marylebone, London. This marks a significant milestone for the brand and offers a unique opportunity to contribute to our presence in a key global city.

Our ideal candidate is proactive, client-focused, and motivated to work in an ambitious environment where we aim to redefine modern luxury. You will share your knowledge of high-quality products with our customers and act as an ambassador for the brand.

You should enjoy taking on responsibility and possess a natural curiosity about customer needs. A genuine appreciation for our brand, coupled with an eagerness to learn about and communicate our products to both existing and new clients, will be key to your success.

We have both part-time and full-time positions available. When applying, please specify your preferred availability. Full availability during November and December is required to support the store opening and the festive season.

Key responsibilities of the role include, but are not limited to:

  • Build and nurture meaningful client relationships to drive engagement and elevate the shopping experience
  • Support retail operational standards, including sales, visual merchandising, and replenishment
  • Develop a thorough knowledge of our products and their care
  • Demonstrate a genuine enthusiasm for retail and a passion for delivering an exceptional customer experience
  • Adhere to and uphold Tekla’s expectations and standards
  • Work both independently and collaboratively to support daily operations and achieve sales targets
  • Carry out other ad hoc duties as required

We would love to hear from you if you have:

  • Previous experience in a customer-facing role, with premium or luxury retail experience an advantage
  • A proactive, detail-oriented approach, with a genuine interest in helping others
  • Warmth, curiosity, and the ability to initiate conversations and build relationships with customers
  • Strong communication skills and confidence in adapting to different customers
  • Availability to work weekends and evenings when required
  • An appreciation for our brand and products

Applications will be reviewed and interviews conducted in September, with the aim of the chosen candidate joining us in November. If you have a genuine interest in connecting with clients through retail and an appreciation for Tekla’s approach, we encourage you to apply.

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The personal data in your application will be collected by Tekla as the data controller. This data will be used solely for recruitment-related purposes, including reviewing applications, coordinating interviews, and evaluating candidates for current and future opportunities. Your information will be processed in accordance with applicable data protection laws. For more detail on how we handle personal data and your rights, please see our Recruitment Privacy Policy. By submitting your application, you consent to Tekla storing your data for up to 24 months, unless you request its removal sooner. Please confirm your understanding and consent regarding data processing.

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Tekla is committed to fostering a fair and inclusive recruitment process. To support this, we invite you to voluntarily share information about your background. This data helps us understand the diversity of our applicant pool and inform our ongoing efforts to ensure equal opportunity at every stage. Your responses are entirely optional, will be kept confidential, and will only be visible to our internal HR team. They will not be used to make hiring decisions.

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