Store Manager

Purpose of the role

Tekla is seeking an experienced Store Manager to lead our first store outside our home market, opening in Marylebone, London. This is a significant milestone for the brand and a unique opportunity to shape our presence in a key global city.

Reporting directly to the Commercial & Merchandising Director, you will play a key role in Tekla’s growth by leading the operational, financial and commercial aspects of our first international retail store, making a direct contribution to its success. 

Our ideal candidate is proactive, client-oriented, and motivated to work in an ambitious environment where we aim to redefine modern luxury. You will share your knowledge of high quality products with our customers and act as an ambassador for the brand.

You should enjoy taking on responsibility, possess a natural curiosity about people’s needs, and have the ability to inspire and motivate individuals and teams. 

This is a full-time, on-site Store Manager role based in Marylebone, London, working closely with our Copenhagen headquarters.

Key responsibilities of the role include, but are not limited to:

People & Client Experience

• Lead, inspire and develop the team to deliver an exceptional in-store experience and nurture long-term client relationships
• Recruit, coach and support team members in their growth, ensuring high engagement and professional development
• Conduct performance monitoring and development activities, including setting objectives, KPI tracking and OKR reviews
• Drive and elevate the in-store experience while nurturing strong, lasting client relationships.
• Uphold Tekla’s brand standards in visual presentation, fostering professionalism and consistency across all touchpoints

Commercial & Operational Performance

• Drive sales performance, take ownership of store targets and create action plans to achieve them
• Monitor P&L, KPI’s, budgets and expenses with a cost-conscious, sustainable approach
• Review and analyse performance data, translating insights into actions that support commercial objectives
• Identify opportunities to improve processes and systems, working with key stakeholders to implement changes
• Plan and deliver in-store events and activations in line with the brand identity

Store Operations & Stock Management

• Oversee daily store operations, including staffing, scheduling and team wellbeing
• Manage stock processes, deliveries, inventory control and effective stock-takes
• Minimise stock loss through effective inventory management and process review

We’d love to hear from you if you are/have:

• 3+ years’ experience managing a premium or luxury retail store
• Proven ability to lead, inspire and develop high-performing teams
• Strong track record in clienteling and building long-term customer relationships
• Commercially minded with experience in achieving and exceeding sales targets
• Skilled in stock management, operational processes, and reporting
• Organised, proactive, and comfortable working in a dynamic, fast-paced environment
• Understanding of luxury brands, ensuring store performance aligns with commercial goals while protecting brand equity, and a keen appreciation for Tekla’s visual style
• Fluent in English, both written and spoken; additional languages are a plus
• Flexible to work evenings and weekends as required

Reviewing applications and conducting interviews will take place on an ongoing basis, with the aim for the successful candidate to join us in October. If you have a genuine interest in connecting with clients through retail, an appreciation for Tekla’s approach and a commercial mindset, we encourage you to apply.