Retail Operations Specialist

As we prepare to open our second retail store, we are moving from a single-store model to a multi-store retail channel. This marks an important step in our growth.

Reporting to the Commercial and Merchandising Director, the Retail Operations Specialist will design and implement scalable retail operations processes to support this expansion. The role will work closely with retail, supply chain, finance and marketing teams to ensure operational excellence from store openings through to daily execution.

This role requires regular travel to support store openings and develop strong relationships with partners and teams.

Key responsibilities of the role include, but are not limited to: 

1. Retail Operations Framework

• Develop and implement the Retail Operations playbook in collaboration with internal teams
• Define key processes including forecasting, replenishment, stock management, store routines, maintenance and contracts
• Lead procurement for store equipment and systems such as POS, IT hardware and music licensing
• Establish performance monitoring tools including KPIs, reporting, scheduling and payroll integration
• Support the implementation of omni-channel strategies within store operations

2. Store Openings

• Lead the operational planning and delivery of new store openings in line with Tekla standards
• Oversee key tasks including forecasts, stock deliveries, contract setup and procurement of store equipment
• Provide operational support to partners opening stores to ensure alignment with brand expectations
• Refine and apply project management tools to support a consistent rollout process

3. Daily Store Operations

• Manage day-to-day operations across all stores ensuring efficiency and consistency
• Identify opportunities for improvement based on operational insights and store feedback

4. Retail Playbook Development

• Consolidate and update the service and retail marketing guidelines
• Ensure service and selling practices are embedded across all store environments

5. Cross-Functional Projects

• Plan and manage pop-ups and department store shop-in-shop activations
• Support financial planning including P&Ls and business case development
• Lead project management for these initiatives from planning to opening and performance tracking
• Lead operational aspects of cross-functional initiatives including omni-channel and clienteling 

We'd love to hear from you if you are/have:

• Experience in retail operations, ideally within a premium or design-focused brand, with hands-on involvement in store openings
• Knowledge of retail systems and operations including inventory, POS, supply chain, scheduling and reporting
• Comfortable working with data including forecasting, budgeting and performance analysis
• Project management skills, with the ability to coordinate across teams and timelines
• A strategic thinker with a practical mindset, able to shape frameworks and deliver them effectively
• Excellent organisational and communication skills, with a collaborative and solutions-focused approach
• Adaptable and responsive in a fast-paced and evolving environment
• A thoughtful and detail-oriented approach, aligned with our values and commitment to considered retail experiences