Job Application for 3rd Line Network Support Technician

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.

Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.

Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.

Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.

The Role

We are looking for a talented Senior Infrastructure engineer to join our support team, working in a vibrant shared environment, helping their customers with their day-to-day issues providing a range of support functions that in turn help deliver their highly reputable standard of customer service.

Duties & Responsibilities

Handling patch management for customer managed devices.
Investigating and resolving server-related incidents and requests.
Ensuring all tickets via portal, are picked up and resolved within SLA.
Raise and perform change requests aligned with Techary’s change process.
Provide feedback and recommendations to management on re-occurring issues.
Assist with technical projects where required.
Continuously improve knowledge and understanding across the various technologies.
Collaborate with vendors and third-party providers for issue resolution.
Ensuring documentation is created, kept up to date and accurate.
Input in to maintenance of RMM tool |(from a network monitoring perspective) used for proactive monitoring.
Provide technical support for all types of network related incidents and requests that are assigned to out of hours.
Providing input on strategy, capacity planning and project delivery for customers server infrastructure.
Although heavily focus on network support, you may be required to assist with server infra type incidents.
Work with the in hours team to provide a seamless support experience for all Techary customers.

Essential Skills

Minimum 5 years’ experience working in an advanced networking environment and have an excellent understanding of network architecture. Different traffic flows, unicast, multicast, broadcast and QoS traffic shaping.
Previous experience working within a network support role/team.
Hands on experience with advanced network configurations and architecture design.
Able to analyse logs and metrics for fault detection, using RRM tools such as Wireshark, N-Able N-Central, syslog servers.
Advanced knowledge of network architecture and configuration of routers, firewalls and switches, ideally to CCNP level (or equivalent level of experience).
Proven network infrastructure experience within a complex enterprise and or Data Centre environment.
Understanding of hybrid network environments and cloud integration.
Familiar with cloud platforms such as Azure, AWS and Google Cloud.
Familiar with Linux and Windows operating systems.
Knowledge and experience with vendors such as Cisco, Fortinet, Palo Alto, Juniper, Arista, STP, VLAN, BGP, OSPF, IPsec, VPN, SD-WAN, QoS, DNS, PIM, IGMP, IPv4 and iPv6.
Good understanding and experience of working with exchange market data environments is desired.

Certifications

CCNP Enterprise core (or equivalent)
FCP - FortiGate Administrator (or equivalent)
Microsoft Azure Certifications (AZ 104) or equivalent (nice to have)

Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

25 days leave per annum
Birthday as an additional day's leave
Support for Professional Training (Microsoft, Cisco etc)
Private Medical Insurance, including gym discounts, dentist and optical cashback schemes
Free breakfast, snacks and drinks
Lunch provided Friday

Job Type: Permanent

Equal Opportunities & Diversity Policy

Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

Full details of Techary’s Equal Opportunity Policy are available upon request.