Customer Experience Coordinator

We are Teads 

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. 

The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. 

One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

For more information, visit https://thenewteads.com/. 

Please submit your CV in English.

What can you expect in this role: 

Teads is seeking a detail-oriented Customer Experience Coordinator, based in Seoul, South Korea, to be part of a team responsible for the set-up, optimization, performance and general stewardship of advertising campaigns.

You are the hub of digital advertising campaign execution, working closely and collaboratively with other departments. You’ll be responsible for successfully managing client success across our suite of advertising offerings, which includes: 

Activation and Delivery

• Managed Service campaign and CTV campaigns management
• Set up the campaign via our legacy platform / buying platform
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients
• Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
• Communicate with external CTV vendors to ensure the smooth setup and execution of the campaign.
• Self-Serve campaigns management
• Assist in onboarding of customers to our self-service buying platform or DSP.
• Be the lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with clients.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Analyze performance data to highlight key trends.
• Plan and execute multiple incremental revenue prospecting plans each quarter.

Basics & Cultivation of Accounts

• Within 3 months of hire: successfully complete formal onboarding program.
• Within 6 -8 months of hire: demonstrate ability to manage accounts (agency / advertisers) autonomously and utilize relationships built within the region to identify additional opportunities for account growth in those markets, represent Teads externally at agency, client and trading desk meetings.
• Within 1 year of hire: establish area(s) of expertise and project management efficiency programs and processes within that area.

About You

• At least 1 year of relevant work experience at a digital media agency, DSP, or AdTech company.
• Strong understanding of the digital media landscape, including programmatic advertising, branding, performance, header bidding, and OpenRTB protocol.
• Proven ability to manage time effectively, balancing long-term projects with day-to-day responsibilities.
• Consistently strives for high-quality work, paying close attention to detail, identifying problems, and seeking ways to improve.
• A track record of meeting or exceeding ambitious targets in a fast-paced, competitive environment.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.
• Skilled at engaging with strategic clients, solving problems proactively, and thinking creatively.
• Comfortable with tactical systems and processes, including third-party ad servers, verification platforms, DSPs, and Salesforce.
• Capable of building and maintaining strong relationships with both internal and external stakeholders.
• Collaborative, understanding different perspectives, and contributing positively to team efforts.
• Possesses exceptional written and verbal communication skills (Korean - Native, English - Business level).
• Proactive client communication and client facing skills
• Team player

We care about you (customise the section based on the country)

• Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
• Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
• Life Balance: A well-balanced work-life for our employees is one of our top priorities: 35+ days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
• Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).

 

Life at Teads

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.