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Onboarding Consultant III

Hybrid - São Paulo

What is Teachable?

Teachable is the platform for experts and businesses who take education seriously. In a world where anyone can ask AI for information, we're the home for those who educate with purpose, modernity, and humanity. We help experts and businesses scale their impact and operations through courses, coaching, and digital downloads that students actually love. From a finance expert teaching Python for investment analysis to a multilingual coach offering business Spanish for executives, Teachable powers human-led learning that drives student trust, connection, and results. With a sleek, intuitive interface and AI as a time-saving partner, the platform enables transformative education rooted in real-world experience. Teachable experts have lived it—that's why they teach it.Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey?
 
Part of the global Hotmart Company portfolio, whose platforms have helped creators, experts, and businesses earn more than $10 billion, Teachable continues to cement itself as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize student outcomes, business growth, and flexibility. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of real-world learning to shape the future, we want you on our team!
 

About your Team

The Sales team at Teachable is the engine the drives adoption and engagement of our suite of offerings. This is a small, fast-moving team building the foundation of sales excellence. 

What You’ll Do

  • Own and lead the end-to-end onboarding and customer activation strategy, transforming initial setup into a seamless, engaging, and value-focused experience that drives retention and expansion.
  • Develop, implement, and continuously optimize onboarding frameworks, playbooks, and workflows—delivering a consistent, high-impact experience across diverse customer segments.
  • Define, analyze, and refine key success metrics, transforming data into actionable insights that inform product improvements and strategic initiatives.
  • Collaborate cross-functionally with Sales, Customer Success, Product, and Marketing teams to design, automate, and execute onboarding campaigns, playbooks, and customer health checks.
  • Advocate for customers’ long-term success and growth, proactively identifying risks, opportunities, and areas for tailored support and customization.
  • Lead efforts to standardize onboarding processes, making them flexible enough to support rapid growth and customization while maintaining a high quality and a consistent customer experience.
  • Drive customer engagement through strategic conversations, personalized recommendations, and value demonstration, fostering deeper relationships and long-term loyalty.
  • Act as a strategic owner for onboarding tools, automation, and systems management, ensuring operational efficiency and continuous improvement.
  • Provide strategic input to product development, based on customer feedback and onboarding analytics, to refine the platform and reduce friction points.
  • Train, mentor, and influence teams across the organization, fostering a culture of customer-centricity, ownership, and innovation.
  • Present regular reports and insights to executive leadership on onboarding performance, customer health, and growth opportunities.

Who You Are

  • 5+ years of experience in customer success or lifecycle management, ideally within startup environments.
  • Fluency in English in a professional/working proficiency.
  • Proven track record of designing and executing scalable onboarding strategies that deliver measurable results.
  • Autonomous self-starter with strong ownership mentality and strategic thinking capacity.
  • Deep analytical skills; proficient in leveraging data, KPIs, and customer feedback to continuously improve processes.
  • Excellent communicator and engaging presenter—capable of inspiring teams and stakeholders at all levels.
  • Skilled in CRM platforms (like HubSpot), automation tools, and SaaS workflows—tech-savvy and eager to leverage technology for efficiency.
  • Customer-obsessed, with a strategic mindset toward customer success, retention, and growth.
  • Collaborative team builder, comfortable leading initiatives cross-functionally and influencing stakeholders.
  • Passionate about education, technology, and empowering creators to succeed.

This role is pivotal in turning new users into passionate, long-term advocates of Teachable. If you're driven by strategy, execution, and ownership — and excited to shape the future of the creator economy — we’d love to hear from you.

Additional Details:

At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted annually or in conjunction with a promotion.

 

While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility. In order to maintain connection and create a community beyond the screen, Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!
 
 
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.

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PLEASE DO NOT APPLY FOR THIS IF YOU ARE NOT CURRENTLY BASED IN BRAZIL.

This position is exclusively for Brazil-based engineering talent on a CLT contract paid in BRL. Relocation will not be considered at this time.

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This role is hybrid 1-2 days in the São Paulo office. 

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You will be required to speak English daily in written and verbal communication with our global (Brazil and U.S. team.)

This is a CLT contract paid in BRL. 

DO NOT APPLY IF YOU ARE LOOKING FOR PJ OR USD

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We DO NOT pay in USD, only BRL via CLT contracts.