Customer Strategy & Operations Intern (f/m/x)

Become part of Tanso to apply your customer and scaling mindset to climate impact.

Join our team to take an active role in helping companies to decarbonize effectively and start your career in a fast-growing environment. Your main objective is to ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it. 

As our Customer Strategy & Operations Intern, you are the engine that keeps our customer relations running smoothly while building the tracks for future growth. You will dive deep into the Tanso product and our customers' challenges, solving their questions with precision while simultaneously building smart, automated processes that make these manual processes obsolete in the future.

 

How You Succeed

Master Customer Challenges & Scalability

• Solve & Scale: Handle customer inquiries with a solution-oriented mindset, ensuring fast and effective ticket resolution while identifying patterns for automation.
• Process Engineering: Build and optimize scalable Customer Success processes that increase efficiency and service quality, moving from manual tasks to smart workflows.
• Internal Excellence: Create and improve internal resources such as playbooks, handbooks, and templates to provide clear, scalable structures for the team.
• Tech & AI Integration: Contribute to the development of AI-driven tools and CRM automations that enhance the customer experience and streamline operational workflows.

Empower our Team & Customers

• Product Deep-Dive: Develop a profound understanding of the Tanso product to help customers master their carbon accounting and ESG data management and navigate complex methodological challenges.
• Enablement: Assist in onboarding and workshops, creating training materials that empower customers to find solutions independently and effectively.
• Data-Driven Insights: Consolidate data from various sources to identify friction points in the customer journey and translate them into actionable, efficient workflows.

Bring your ideas to how we work

• Continuous Improvement: Take ownership of operational tasks and look for ways to make them better - we value your perspective on how to turn daily challenges into smoother workflows.
• Shape our Growth: Contribute your ideas to help our Customer Success organization grow, ensuring we stay effective as we make the European industry lead global decarbonization

 

Why Tanso?

• We give you the trust to directly influence how companies understand, act upon and report on sustainability.
• We offer you a highly competitive compensation package with an attractive equity package to participate in Tanso’s growth.
• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team.
• We work hybrid, valuing the power of onsite collaboration, while giving you the flexibility you need.
• We support your future, by offering a company contributed pension plan.

 

Our Team 

We’re a diverse group of people, and that diversity is what makes our experience extraordinary. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary. 

We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit.

 

Who You Will Work With

• Franziska, Head of Customer Success
• Customer Success Team
• Vignesh, Tabea & Flavia, Climate Intelligence
• Christoph, Alex & Laura, Product Management

 

Recruitment Process

1. Get to know Tanso with our People Team - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit. 
2. Role Introduction with Hiring Manager - Franziska - understand your role and see whom you will be working with
3. Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues.
4. Offer - congrats, we’d love to have you on the team! 

 

Your Profile

• Based in or willing to relocate to Munich.
• Fluency in English and German. 

Tell us how your unique path makes you a great fit for this role - we want to hear YOUR story.