Customer Strategy & Operations Intern (f/m/x)

Your Role 

Become part of Tanso and leverage your customer and scale mindset for climate impact. 

Join our team to take an active role in helping companies to decarbonize effectively and start your career in a fast-growing environment. Your main objective is to ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it. 

As our Customer Strategy & Operations Intern, you help us to make our customers master their carbon accounting and build scalable customer operations. Your focus will be the interactions with existing customers, the development of workshops and training material as well as the implementation of initiatives to scale our customer operations. 

 

How You Succeed

Strategy & Ops

Build scalable Customer Success processes

• Build and optimize scalable Customer Success processes that increase efficiency and service quality
• Create and improve internal resources such as playbooks, handbooks, and templates to provide clear structures for the team
• Contribute to the development of AI-driven tools that enhance the customer experience and streamline operational workflows
• Work on CRM and process automation projects that help us better understand customer needs and act faster

• Support the introduction and optimization of tools and processes that take the Customer Success team to the next level
• Assist in onboarding and workshops to embed best practices and effective internal structures
• Consolidate data from different sources and translate it into actionable, efficient workflows

• Take ownership of operational topics and contribute your ideas to make our Customer Success organization scalable and future-proof

Sustainability Success

Drive Impact in Sustainability

• Help customers implement their sustainability strategies by supporting ESG data management and carbon accounting.
• Enable customers to use AI-powered tools that simplify and accelerate their sustainability work.
• Tackle data-related challenges to empower companies to make informed and climate-conscious decisions.

• Support onboarding, workshops, and day-to-day questions related to ESG and our platform.
• Explain technical aspects of carbon accounting and sustainability data in an accessible and actionable way.
• Assist in creating materials and workflows that integrate sustainability into our customers’ daily business.

• Bring your ideas on how we can better support companies in achieving their climate goals and help drive innovative solutions for sustainable success.

 

Why Tanso? 

• Your work helps producing companies integrate sustainability in their decision making. You will directly influence how companies understand, act upon and report on sustainability. 
• You are joining the company in a phase of accelerated growth. With proven product-market fit, a growing base of reference customers, and strong market momentum, we’re scaling fast in a space that truly matters. 
• Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary. 

• We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other. 

• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team. 

• Our team is fun - we are convinced that work needs to be fun too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit. 

 

Whom you will be working with 

• Franziska, Head of Customer Success  

• Customer Success Team  

• Vignesh & Tabea, Climate Intelligence 

• Christoph, Product Management 

 

Recruitment Process 

1. Get to know Tanso with Katharina - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit.
2. Role Introduction with Franziska - understand your role and see whom you will be working with.
3. Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues. 

 

Hard Requirements 

• You already live or are willing to relocate to/near Munich. 

• You must have a pre-existing working permit for the EU. 

• Ideally you speak English at level C1 or higher. 

• You must speak German at level C2. 

 

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.