Customer Excellence Intern (f/m/x)

Your Role 

Become part of Tanso and leverage your customer and scale mindset for climate impact. 

Join our team to take an active role in helping companies to decarbonize effectively and start your career in a fast-growing environment. Your main objective is to ensure that our customer base is successful in implementing Tanso, making the right calculations and draw conclusions out of it. 

As our Customer Excellence Intern, you help us to make our customers master their carbon accounting and build scalable customer operations. Your focus will be the interactions with existing customers, the development of workshops and training material as well as the implementation of initiatives to scale our customer operations. 

 

How You Succeed 

Make customers successful 

• Support onboarding, workshops, and day-to-day questions from our customers 

• Help customers understand technical aspects of carbon accounting, ESG data management and our product 

• Tackle data-related challenges together with customers to help them move forward confidently 

 

Build scalable Customer Success processes 

• Create and improve internal resources like playbooks, handbooks, and templates 

• Contribute to the development of AI-driven tools that enhance the customer experience and improve team efficiency 

• Work on CRM and process automation projects that help us better understand and serve our customers 

 

Space to bring in your ideas 

• Proactively take responsibility for making Tanso a better company 

 

Why Tanso? 

• Your work helps producing companies integrate sustainability in their decision making. You will directly influence how companies understand, act upon and report on sustainability. 

• You are joining the company in a phase of accelerated growth. With proven product-market fit, a growing base of reference customers, and strong market momentum, we’re scaling fast in a space that truly matters. 

• We expect a lot, but also offer you a highly competitive compensation package with an attractive equity package to participate in Tanso’s growth. 

• Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and are strong believers in interdisciplinary. 

• We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other. 

• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or kill it at HIIT workouts with the team. 

• Our team is fun - we are convinced that work needs to be fun too. We are proud to have an outstanding team NPS and regularly organize team events to keep up the spirit. 

 

Whom you will be working with 

• Franziska, Head of Customer Success  

• Customer Success Team  

• Vignesh & Tabea, Climate Intelligence 

• Christoph, Product Management 

 

Recruitment Process 

1. Get to know Tanso with our People Team - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit.
2. Role Introduction with Franziska - understand your role and see whom you will be working with.
3. Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues. 

 

Hard Requirements 

• You already live or are willing to relocate to/near Munich. 

• You must have a pre-existing working permit for the EU. 

• Ideally you speak English at level C1 or higher. 

• You must speak German at level C2. 

 

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.