Senior Manager of Sales Operations & Enablement

 

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

About the role

We’re looking for a Senior Manager of Sales Operations & Enablement to build and scale the infrastructure that powers our commercial engine. This cross-functional role combines commercial readiness, frontline enablement, and operational excellence to ensure our sales and partner teams are laser-focused, productive, and equipped to win.

Your responsibilities

Sales Enablement

• Own onboarding, training, and ongoing enablement programs across sales, business development and account management teams.
• Build and manage a centralized library of sales collateral, presentations, and pitch templates.
• Plan and manage deployment of training & upskilling initiatives for all merchant lifecycle teams.
• Support operational management & performance tracking of third party service/software providers. 

Sales Operations 

• Oversee the tool stack for sales & account management teams (Salesforce, Apollo, Notion, etc.).
• Drive data hygiene & ensure effective process adoption across the commercial organisation.
• Own lead sourcing, enrichment, scoring, and automated assignment across all commercial segments.
• Manage & govern CRM workflows, automations, lead routing logic, and territory mapping.
• Review & optimize sales pipeline reporting & tracking processes.
• Monitor funnel metrics (conversion, time-to-close, win/loss reasons) and run performance diagnostics.

Go-To-Market (GTM) Support

• Lead commercial readiness for product/feature launches across business development, account management, and channel partnership, field sales teams.
• Develop localised GTM toolkits in close partnership with Product & Marketing teams (strategic playbooks, objection-handling guides, ROI calculators, and rollout plans).
• Collect frontline feedback to inform strategy and iterate on toolkits.

Your expertise

Experience

• 5+ years of proven success in high-impact sales ops, enablement, or GTM roles with high-growth tech or fintech companies, or a top-tier strategy consulting firm, with a track record of quantifiable achievements
• Start-up operational experience and/or an MBA preferred.
• Strong understanding of commercial strategy & operations, with a history of successful implementation and optimization.
• Excellent project management experience, with the ability to independently plan, execute, and track complex initiatives, managing resources, stakeholders & interdependencies effectively.

Skills 

• Exceptional analytical skills and strategic thinking, with the ability to translate complex data into clear, actionable strategies and drive significant business outcomes.
• Proficient in leveraging data analytics tools (beyond basic spreadsheet software) to extract meaningful insights and drive data-informed decisions. Some programming experience (e.g., SQL, Python) is a significant plus.
• Experienced with or able to quickly leverage the following tools: Salesforce, Notion, Apollo, Clay, Google Sheets, and Tableau.

Attributes

• An excellent communicator, visual storyteller, and trainer with executive presence, capable of managing multiple stakeholders and clearly articulating data-driven insights.
• Skilled at cross-functional collaboration (e.g. with Sales, Product, Growth, and Data Analytics) with the ability to build strong relationships and drive alignment.
• A proactive "process-to-impact" mindset, taking full ownership of projects and continuously seeking opportunities to improve efficiency and effectiveness.
• GCC market experience is a significant plus; Arabic speaking a bonus.