KLM - PO/BA - Transition Manager

IT Cutover & Transition Manager – ECCO Project

Location: Amsterdam (2–3 days on-site per week)

Business travel required:

• Monthly to Paris (CDG)

• Monthly to Toulouse (TLS)

Duration: 12 months (with potential extension)

Start Date: June 2025
Language Requirements:

• Mandatory: English (daily work, meetings, documentation)

• Preferred: French and Dutch

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Mission Overview:

The Cutover Manager will play a critical role in the ECCO project (Enhanced Cloud Control of Operations), a high-impact initiative replacing AF & KL Operation Control Center tools with a hybrid of SaaS and Azure-based internal applications. This role demands strong project and business analysis skills, excellent stakeholder coordination, and a track record in complex, multi-stakeholder environments.

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Key Responsibilities:

• Cutover Planning & Execution:

  • Define and finalize cutover specifications (exit criteria, workflows, synchronization, switches).

  • Coordinate development and cutover testing with AFKL Test Manager and Product Teams.

  • Lead rehearsal activities with the Business Cutover Lead.

  • Monitor and validate cutover synchronization with IT and business teams.

• Stakeholder Coordination:

  • Act as liaison between AFKL IT, business users, and consumer IT teams.

  • Collaborate with multiple onshore and offshore teams (France, Netherlands, Morocco, India).

  • Ensure clear communication and vision sharing among all parties involved.

• Project Support:

  • Act as BCP Sub-Project Manager, including organizing proof-of-concept sessions.

  • Manage risks and dependencies related to SaaS integration and legacy system transitions.

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Scope of Systems:

• Primary Platforms:

  • IFLIGHT – SaaS solution with integration layer

  • AURORA OSD (KL) – Aircraft schedule referential

  • SENTRY (KL) – Business decision support with cost impact analysis

  • OPEN OPS (AFKL) – Core operational data portal (>5000 users)

  • NEW REF (AFKL) – Business data referential

  • DCID (AF) – Cost-impact decision support

  • BOREAL (AF) – Operational data referential (future)

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Team Composition:

• KLM: 3 BAs, 1 PM

• AF: 2 BAs, 8 Developers, 1 PM

• Shared Roles: 2 Change Managers

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Required Experience & Skills:

Professional Experience:

• Minimum 10 years as a Business Analyst and/or Project Manager

• Experience in large-scale IT transformations and SaaS integrations

• Exposure to Operations Control Center (OCC) processes or aviation is a plus

Technical & Functional:

• Project management and business analysis methodologies

• Experience with SaaS platforms and Azure environments

• Familiarity with OCC regulations or operational business processes

Soft Skills:

• Strong stakeholder coordination and communication

• Collaborative, agile mindset across distributed teams

• Proactive tracking and follow-up of tasks and dependencies

• Visionary yet detail-oriented; able to manage complexity and change

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Additional Info:

• Night shifts may be required during final cutover phases

• Early meetings (from 09:00 LT) to align with Indian timezone teams

• High visibility role within a strategic transformation impacting critical airline operations