Ops Engineer – Global Master Control Room

Ops Engineer – Global Master Control Room

Location: Rotterdam (Wilgenplas) – Hybrid Option Available
Hiring Manager: Rene van Dijk
Start Date: 01 May 2025
End Date: 30 November 2025
Weekly Hours: 36
Engagement Type: Secondment (not suitable for ZZP/independent contractors)
Team: Business Excellence, Strategy & Enablement Tribe, CEO Domain, Global Infrastructure

Role Overview

As an Ops Engineer in the Global Master Control Room (GMCR), you serve as the Extra Pair of Eyes (24/7) for ING's IT landscape, ensuring service availability for both external customers and internal users. This position involves night shifts, late shifts, and weekend work, operating from ING’s Rotterdam office or remotely in a hybrid setup.

Key Responsibilities

🔧 Incident Management

• Proactively monitor and respond to IT incidents.

• Deliver First Time Fixes where possible.

• Escalate to appropriate resolution teams with First Time Right approach.

• Conduct post-incident analysis and update knowledge bases for future reference.

🖥️ Infrastructure Services

• Operate, maintain, and test standardized and automated infrastructure services.

• Focus on automation to eliminate repetitive and error-prone tasks.

• Ensure infrastructure is resilient, high-quality, and up-to-date.

🔄 DevOps Practices

• Implement user stories from backlog and actively engage in DevOps rituals (e.g., sprint planning, reviews).

• Contribute to continuous improvement of services and ways of working.

🧠 Root Cause Analysis & Collaboration

• Identify and resolve structural issues in systems and services.

• Engage with cross-functional teams across global locations (Netherlands and Poland).

• Share feedback, coach team members, and drive team-wide improvements.

Success Profile

To succeed in this role, you should:

• Stay curious, continuously learn, and embrace responsibility.

• Be a strong problem-solver with an improvement mindset.

• Thrive in a high-availability IT environment and handle pressure well.

• Demonstrate initiative, autonomy, and ownership in operations.

Required Skills & Experience

🛠 Technical Skills

• Strong understanding of infrastructure technologies and services.

• Familiarity with virtualization tools (e.g., VMware), monitoring, and configuration tools.

• Experience with scripting/coding for automation (specific languages not defined).

• Knowledge of public and private cloud environments.

💼 Methodology

• Experience working in Agile/Scrum and DevOps settings.

• Familiarity with CI/CD principles and cross-functional team collaboration.

🧑 Personal Attributes

• Team player with an end-to-end ownership mentality.

• Independent and self-motivated.

• Open to coaching and helping others grow.

• Fluent in English (written and spoken).

🎓 Education & Certifications

• Minimum bachelor’s degree in IT or related field.

• Certifications or demonstrated proficiency in scripting/programming languages.

Interview Process

Interview Slots (Thursday, 24 April 2025):

• 13:00 – 14:00

• 14:00 – 15:00

• 15:00 – 16:00